Upstream

Support Engineer

• As a Technical Support Engineer, you will be part of a very competent team responsible for monitoring the entire Upstream infrastructure (hardware, software, applications, etc.) that is utilized for the execution of the company’s revenue-generating projects while ensuring total Production stability without any problems on a 24h/7 basis (3-shifts on rotation).
• You will be responsible for quickly detecting, resolving, and/or escalating any issues that affect the normal operation of our Production Infrastructure.
• You will provide support to internal users, by executing operational tasks, producing reports, and troubleshooting, as well as external users, by handling customer requests.
• Finally, you will be part of the ongoing process of automating tasks and procedures which will improve how we work to keep up with all the new and cutting-edge technologies and rising needs.

Technical Support Engineer

Project Manager

• The Project Manager reports to the SVP Operations and is tasked with managing and coordinating successfully all aspects of project management, including planning, implementation, and tracking of progress using Upstream tools, processes and methodologies.
• Accountable for the management and delivery of Upstream’s Projects to Mobile Operators
• Μanages the overall project plan and coordinates internal resources to ensure agreed launch dates are met
• Acts as the liaison between the client and Upstream’s internal resources for the flawless execution of projects
• Defines project specifications and client requirements, involving all relevant departments and ensuring technical feasibility and resource availability
• Tracks progress through a solid project plan and ensures the on-time and on-budget delivery of projects
• Reports and escalates issues to appropriate key positions as needed
• Manages client relationships and expectations
• Establishes and maintains relationships with third parties
• Writes clear briefs for the Engineering, Operations, and Support departments
• Ensures that all departments involved in the project operate as a united team
• Creates and maintains comprehensive project documentation

Account Executive

• **Key Responsibilities**
• **Client Relationship & Growth**
• Serve as the dedicated owner of client relationships, ensuring satisfaction and long-term growth.
• Support the Regional Director with deep knowledge of Upstream’s business to win new opportunities.
• Account Management
• Supervise assigned accounts.
• Direct local partnerships and maintain strong stakeholder engagement.
• Lead contract negotiations and ensure timely closure of agreements.
• **Financial & Operational Oversight**
• Manage account P&L, monitor performance, and oversee invoicing and payment processes.
• Ensure compliance with local regulations, contracts, and recruitment channels.
• Project Leadership
• Mobilize and orchestrate cross-functional and virtual teams for project implementation.
• Coordinate internal teams (Sales, Pre-Sales, Legal, Product, Project, Support) to deliver client objectives.
• **Marketing & Campaign Management**
• Provide input on marketing campaigns and monitor execution, ROI, and ROM.
• Align marketing initiatives with client goals and market dynamics.
• Operational Delivery
• Direct local operational resources and ensure accountability for client deliverables and market inputs.

Technical Support Engineer

Project Manager

Account Director