Account Director

Upstream

Account Director responsible for client relationships and operational oversight in Nigeria. Leading strategic initiatives and delivering growth for Upstream's telecommunications and digital services.

Posted 6/16/2026full-timeLagos • 🇳🇬 NigeriaLeadWebsite

About the role

Key responsibilities & impact

**Key Responsibilities**
**Client Relationship & Growth**
Serve as the dedicated owner of client relationships, ensuring satisfaction and long-term growth.
Support the Regional Director with deep knowledge of Upstream’s business to win new opportunities.
Account Management
Supervise assigned accounts.
Direct local partnerships and maintain strong stakeholder engagement.
Lead contract negotiations and ensure timely closure of agreements.
**Financial & Operational Oversight**
Manage account P&L, monitor performance, and oversee invoicing and payment processes.
Ensure compliance with local regulations, contracts, and recruitment channels.
Project Leadership
Mobilize and orchestrate cross-functional and virtual teams for project implementation.
Coordinate internal teams (Sales, Pre-Sales, Legal, Product, Project, Support) to deliver client objectives.
**Marketing & Campaign Management**
Provide input on marketing campaigns and monitor execution, ROI, and ROM.
Align marketing initiatives with client goals and market dynamics.
Operational Delivery
Direct local operational resources and ensure accountability for client deliverables and market inputs.

Requirements

What you’ll need

- **15 years** of experience in account management, preferably in telecom, technology, consulting, digital marketing or SaaS industries.
- Software as a Service (SaaS) expertise
- Experienced in the telecommunications sector with established industry connections.
- Strong interpersonal skills and relationship management
- Customer Journey Mapping and Customer Success experience
- Knowledge of Digital Services, E-Commerce, and B2B environments
- Technical proficiency and ability to collaborate with product teams
- Leadership and team coordination across multiple geographies
- High level of technical proficiency and comfort with digital platforms and analytics tools.
- Demonstrated ability to manage account P&L, contracts, and commercial negotiations.
- Qualifications
- Bachelor’s degree in Business, Marketing, Engineering, or related field
- Proven success in managing large accounts and delivering growth in emerging markets

Benefits

Comp & perks

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.
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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

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Hard Skills & Tools

account managementP&L managementcontract negotiationcustomer journey mappingdigital servicesE-CommerceB2BSaaS expertisefinancial oversightmarketing campaign management

Soft Skills

interpersonal skillsrelationship managementleadershipteam coordinationstakeholder engagementclient satisfactioncommunicationproject leadershipcollaborationaccountability

Certifications

Bachelor’s degree in BusinessBachelor’s degree in MarketingBachelor’s degree in Engineering