Technical Support Engineer

Upstream

Technical Support Engineer responsible for monitoring and supporting Upstream's infrastructure in a hybrid work environment in Greece. Work with a dynamic team focusing on production stability.

Posted 7/1/2026full-timeGerakas • 🇬🇷 GreeceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxSQLUnix

About the role

Key responsibilities & impact

As a Technical Support Engineer, you will be part of a very competent team responsible for monitoring the entire Upstream infrastructure (hardware, software, applications, etc.) that is utilized for the execution of the company’s revenue-generating projects while ensuring total Production stability without any problems on a 24h/7 basis (3-shifts on rotation).
You will be responsible for quickly detecting, resolving, and/or escalating any issues that affect the normal operation of our Production Infrastructure.
You will provide support to internal users, by executing operational tasks, producing reports, and troubleshooting, as well as external users, by handling customer requests.
Finally, you will be part of the ongoing process of automating tasks and procedures which will improve how we work to keep up with all the new and cutting-edge technologies and rising needs.

Requirements

What you’ll need

University degree in Engineering / Computer Science or similar discipline
Very good communication skills
Very good knowledge in oral and written English
Basic knowledge of Unix/Linux systems, utilities and scripting
Basic SQL knowledge
Experience in coding/ scripting and helpdesk support is a plus
Familiarity with ticketing system (ex. Jira) is a plus
You will be an excellent fit for our team if you are:
Self-driven with ability to take ownership of issues and follow through to resolution
Reliable and dedicated with clear thinking and strong attention to detail
Good at troubleshooting and problem solving
Organized with a structured and methodical work style

Benefits

Comp & perks

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills.
The real excitement comes from working closely with a dynamic, smart, agile, and highly motivated team in a competitive and fast-paced environment.
Upstream is an equal-opportunity employer. The Company does not discriminate on the basis of race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer,and social and recreational programs

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Hard Skills & Tools

Unix/Linux SystemsSQLScriptingCodingTroubleshootingOperational Task ExecutionReport ProductionAutomationHelpdesk SupportProduction Infrastructure Monitoring

Soft Skills

Communication SkillsAttention to DetailProblem SolvingOrganizational SkillsSelf-Driven