Customer Solutions Consultant
UPS
full-time
Posted on:
Location Type: Office
Location: Leeds • United Kingdom
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About the role
- Facilitates virtual meetings with customers and solution experts to address project implementation challenges and modifications and demonstrate solution functionality, solicit feedback, and address questions.
- Maintains customer relationships to ensure solutions meet customers’ needs and expectations.
- Documents and reports account activity (e.g., virtual customer visits and phone calls, training, etc.) to ensure account team members are informed of customer activity.
- Documents solutions in the project management tool (i.e., TEAMS) and logs customer calls and virtual meetings on the account management system to report account activity and ensure account team members are informed of customer activity.
- Conducts formal and information training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.
- Prepares and presents reports (e.g., trends, technology initiatives, etc.) to provide relevant and current information to the district sales staff.
- Registers customers for products and delivers product training to ensure customers have the education and information to effectively use UPS's products.
Requirements
- Bachelor’s Degree or International equivalent in Business, Computer Science, Supply Chain, or a related field - Preferred
- Experience using Microsoft Office Suite products or similar software - Preferred
- Experience in Business-to-Business or Business-to-Consumer sales - Preferred
- Problem-solving and time management skills
- Impressive customer focus and comprehensive product knowledge
- A natural way with people and instinct for knowing how to exceed expectations
- A full, clean driving license (for at least two years)
- You must be at least 21 due to our car insurance scheme.
Benefits
- Competitive salary
- Company car
- A company pension
- Holiday pay
- Discounts at major retailers (e.g. Apple, cinemas) and attractions (e.g. Alton Towers, The London Eye)
- Industry-leading training
- As much scope to progress as your potential can handle via our ‘promotion from within policy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer trainingproduct knowledgebusiness-to-business salesbusiness-to-consumer sales
Soft Skills
problem-solvingtime managementcustomer focusinterpersonal skillscommunication skills
Certifications
Bachelor’s Degreeclean driving license