Brokerage Process Support Specialist
UPS
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $44,616 - $82,576 per year
Job Level
About the role
- Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities
- Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis
- Support the BPI Supervisor in building “as‑is” and “to‑be” process maps
- Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools
- Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking
- Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout
- Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy
- Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives
- Provide daily/weekly reporting updates as assigned
- Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation
- Support change management activities, including communication drafts and training coordination
- Assist with updating project trackers, documentation repositories, and shared libraries
- Complete assigned tasks from the BPI Supervisor on time and with high quality
- Help coordinate project activities, follow-ups, and cross-functional meetings
- Provide administrative and technical support across improvement initiatives as needed
Requirements
- 1–3+ years in business operations, process support, data analysis, or a related role
- Proficiency in Microsoft Excel (pivot tables, lookup formulas, data transformation, etc.)
- Familiarity with automation or workflow tools (Power Automate, system configuration, or similar) preferred
- Experience with CargoWise is strongly preferred
- Ability to work with data, identify patterns, validate accuracy, and summarize findings
- Exposure to process mapping or Lean methodologies is a plus
- Strong documentation and communication skills; able to produce clear, concise materials
- Organized, detail-oriented, proactive, and adaptable to shifting priorities
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprocess mappingworkflow redesignsystem testingdata cleaningtrend analysisKPI trackingautomationdocumentationExcel
Soft Skills
communicationorganizationdetail-orientedproactiveadaptability