UPO Union Pharmaceutique d'Orient s.a.l

Manager

• The Case Manager Supervisor (CM Supervisor) supports the Program Director by assisting with designated administrative responsibilities and performing assigned case management duties.
• This role provides supervision, guidance, and professional development to the Permanent Supportive Housing (PSH) Case Managers, ensuring the delivery of high-quality, person-centered, and trauma-informed care to individuals experiencing chronic homelessness, often alongside co-occurring behavioral health and/or substance use disorders.
• The CM Supervisor ensures that all services provided are in full alignment with PSH program standards, contractual obligations, and evidence-based practices, fostering a culture of accountability, client empowerment, and service excellence.
• Ensure compliance with programming policies, funding source regulations (e.g., HUD, Medicaid, DHS), and documentation standards.
• Monitor Case Manager productivity and client engagement metrics and address any gaps in performance.
• Conduct monthly chart and HTH audits to ensure the program meets DHS contractual requirements.
• Lead case reviews and ensure Service Plans, Biopsychosocial Assessments, Intake documentation, LRSP applications, and Lease-ups are completed and updated in a timely manner.
• Collaborate with external partners (e.g., landlords, behavioral health providers, medical facilities, and legal services) to support client outcomes.
• Oversee service delivery to ensure clients are progressing toward housing retention, income stabilization, and improved wellness.
• Provide or coordinate staff training on best practices, including harm reduction, motivational interviewing, Housing First, and trauma-informed care.
• Participate in agency leadership meetings, quality assurance initiatives, and case management planning.

Case Manager Supervisor

Director

• Oversee and participate in all aspects of grant submissions.
• Duties include outlining grant writing responsibilities with contracted grant writers, reviewing 990s and past proposals as relevant for submissions.
• Developing and maintaining annual grants scheduler.
• Preparing and managing proposal submissions in accordance with funders’ policies and legal requirements.
• Assisting with the negotiations of deliverables with potential partners in cooperation with program staff and UPO leadership.
• Developing grant proposals for government, corporation, and private foundation grants.

Associate Director, Resource Development

Attorney

• Advise UPO staff on a wide range of legal and financial matters that impact the agency’s day-to-day operations
• Assist with preparation, coordination, and presentation of training on legal issues for staff and UPO board members
• Analyze policy priorities affecting UPO, including drafting memorandums on proposed legislation and regulations
• Stay up-to-date on relevant federal and state laws impacting the operations of UPO
• Collaborate with UPO directors and managers to develop and evaluate methods of delivering legal training to UPO Program and Office teams
• Perform other related duties as required
• Help UPO stay abreast of new and current legal requirements by researching legal publications, such as newsletters, e-bulletins, website content and more in-depth publications

Staff Attorney

Research Analyst

• Produce UPO’s District of Columbia Triennial Community Needs Assessment
• Develop and implement a 12-month data gathering and assessment plan to complete a comprehensive, city-wide needs assessment survey including, but not limited to, analysis of quantitative (surveys) and qualitative data (focus groups/targeted interviews), literature reviews, community asset mapping, and case studies, etc.
• Author the needs assessment adhering to prevailing standards of writing, citation, and ethical use of sources.
• Coordinate with the Director of Business Development and Asset Management to execute a workplan to complete the needs assessment.
• Coordinate with UPO inter-office staff to analyze qualitative and quantitative data and other information.
• Prepare presentations for reporting to UPO leadership, board members, and general public relative to findings of the needs assessment.
• Recommend priority areas for strategic program development responsive to the needs assessment.
• Support UPO staff, volunteers, and interns engaged in the needs assessment process.
• Routinely collect, analyze, and present relevant information and data that inform strategic decisions.
• Perform analyses on US Census data relevant to low-income communities.
• Support business development efforts by conducting thorough research requested by executive leadership that influence strategic decision making.
• Support the organization’s grant development function by drafting research and developing content needed for grant proposals, when needed.
• Support post-award reporting of grant-funded programs, when needed.
• Provide the office with administrative support including obtaining financial and grants management reports, tracking rental data, and liaising on special projects.
• Work with third-party consultants to gather information to inform special reports and studies.

Software Engineer

• Responsible for placing at least 6-8 UPO WFI graduates in full and/or part-time positions per month.
• Conduct employment-related workshops in groups and individualized settings to matching customer’s interests and skills to employment.
• Participate in planning job fairs for UPO customers, including recruiting 8-10 employers, assisting other staff with the job fair set-up and event facilitation.
• Coordinate the “Employers Showcase” events to honor employers that work with UPO customers.
• Locate and join local workforce and job coalition partnerships and attend relevant meetings.
• Collaborate with other job developers in the UPO system, for employment leads and employer-engagement strategies.

Case Manager Supervisor

Associate Director, Resource Development

Staff Attorney

Research Analyst

Developer