Case Manager Supervisor

UPO Union Pharmaceutique d'Orient s.a.l

Case Manager Supervisor in a program aiding individuals experiencing chronic homelessness. Overseeing services and ensuring high-quality, trauma-informed care with a focus on compliance and tenant support.

Posted 7/15/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, supervision, and program compliance within Permanent Supportive Housing, ensuring high-quality, trauma-informed care for individuals experiencing chronic homelessness. Proficient in community resource navigation, staff training, and adherence to funding regulations.

Highest-signal resume keywords

Master’s Degree In Social WorkCase Management ExperienceSupervisory ExperienceKnowledge Of PSH ModelsFamiliarity With HMIS

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementCrisis ManagementDocumentation StandardsClient Engagement MetricsBiopsychosocial AssessmentsHousing First PrinciplesMotivational InterviewingHarm ReductionService PlansElectronic Documentation Systems

Soft Skills

Organizational SkillsInterpersonal SkillsCultural Competence

Tools & Technologies

Microsoft Office SuiteHMIS

Certifications & Qualifications

LGSW Preferred

Industry Keywords

Permanent Supportive HousingChronic HomelessnessBehavioral HealthSubstance Use DisordersHUDMedicaidDHSCommunity ResourcesSocial Service Agencies

About the role

Key responsibilities & impact

The Case Manager Supervisor (CM Supervisor) supports the Program Director by assisting with designated administrative responsibilities and performing assigned case management duties.
This role provides supervision, guidance, and professional development to the Permanent Supportive Housing (PSH) Case Managers, ensuring the delivery of high-quality, person-centered, and trauma-informed care to individuals experiencing chronic homelessness, often alongside co-occurring behavioral health and/or substance use disorders.
The CM Supervisor ensures that all services provided are in full alignment with PSH program standards, contractual obligations, and evidence-based practices, fostering a culture of accountability, client empowerment, and service excellence.
Ensure compliance with programming policies, funding source regulations (e.g., HUD, Medicaid, DHS), and documentation standards.
Monitor Case Manager productivity and client engagement metrics and address any gaps in performance.
Conduct monthly chart and HTH audits to ensure the program meets DHS contractual requirements.
Lead case reviews and ensure Service Plans, Biopsychosocial Assessments, Intake documentation, LRSP applications, and Lease-ups are completed and updated in a timely manner.
Collaborate with external partners (e.g., landlords, behavioral health providers, medical facilities, and legal services) to support client outcomes.
Oversee service delivery to ensure clients are progressing toward housing retention, income stabilization, and improved wellness.
Provide or coordinate staff training on best practices, including harm reduction, motivational interviewing, Housing First, and trauma-informed care.
Participate in agency leadership meetings, quality assurance initiatives, and case management planning.

Requirements

What you’ll need

Master’s degree in social work, Human Services, or related field required; LGSW preferred.
Minimum 5 years of case management experience in housing, mental health, or related field providing counseling and case management services to individuals/families experiencing homelessness or other related population.
At least 2+ years of supervisory or team lead experience required.
Previous experience in case management, preferably in homeless services or a related field.
Knowledge of PSH models, Housing First principles, and supportive services delivery.
Knowledge of community resources and social service agencies.
Ability to work effectively with individuals from diverse backgrounds and cultures.
Familiarity with local homeless services systems, HMIS, and Medicaid billing
Strong organizational, interpersonal, and crisis management skills.
Proficiency with electronic documentation systems and Microsoft Office Suite.

Benefits

Comp & perks

Health/Kaiser, 70/30 split
Dental/MetLife, all employees paid
Vision/VSP, all employees paid
401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution
Sick Leave 4.5 Hours Every Pay Period
Vacation Leave 4.5 Hours Every Pay Period
2 Personal Days
Paid Holidays