UOVO

Operations

• Create a positive and engaging work environment by mentoring, coaching, and motivating International Account Management team members when applicable.
• Maintain a book of key West Coast fine art clients personally and oversee international shipments. This includes estimates, work orders, tracking spend and progress, coordinating and/or producing international shipping documents, coordinating with vendors and UOVO Account Managers, liaising with clients, and providing post-project reconciliations as needed.
• Partnering with West Coast Account Managers on their clients’ international shipments. Partnering with Central and East Coast Account Managers as needed.
• Contribute to the development and maintenance of quality West Coast vendor relationships.
• Identify areas of growth for UOVO’s International Shipping operation, and make recommendations towards its development.
• In conjunction with the Head of International Shipping and other key stakeholders, research and implement growth initiatives, including but not limited to the expansion of UOVO’s planeside program.
• Establish and track KPIs for West Coast International Shipping business and onsite airport operations.
• Train planeside team members and oversee the quality of services provided at airports.
• File and maintain airport cargo area access permits.
• Develop and maintain an on-airport contact list and quality vendor relationships.
• Assist Head of International Shipping with operational issues including customer satisfaction, completion of estimates, projects, and any departmental needs.
• Assist in the development and implementation of departmental SOPs.
• Anticipate the needs of clients and seek out information to meet their demands.
• Interface with government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS, ATF, OFAC and DOT.
• Provide on-site support and client interface whenever appropriate.
• Foster the growth of client relationships to encourage the retention, growth, and referrals of existing clients.
• Other projects as assigned by Manager.
• Compliance with UOVO policies and procedures

Director of International Shipping – West Coast, Airport Operations

Account Manager

• Maintain a book of key clients personally and oversee international shipments. This includes estimates, work orders, tracking spend and progress, coordinating and/or producing international shipping documents, coordinating with vendors and UOVO Account Managers, liaising with clients, and providing post-project reconciliations as needed.
• Partnering with East Coast Managers on their clients’ international shipments. Partnering with Central and West Coast Account Managers as needed.
• Anticipate the needs of clients and seek out information to meet their demands.
• Interface with government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
• Accurate and complete review of all documents, including estimate requests.
• Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
• Maintain shipment records in organized fashion including copies of all documentation, communications and other related items.
• Assist Head of International Shipping with operations issues including customer satisfaction, completion of estimates, projects, and any departmental needs.
• Assist Head of International Shipping as necessary with maintenance of quality vendor relationships.
• Make recommendations towards the growth and improvement of UOVO’s International Shipping operation.
• Contribute to the structure, organization, and implementation of departmental SOPs.
• Provide on-site support and client interface whenever appropriate.
• Foster the growth of client relationships to encourage the retention, growth, and referrals of existing clients.
• Other projects as assigned by Manager.
• Compliance with UOVO policies and procedures.

Director of International Shipping – West Coast, Airport Operations

International Account Manager