UOL EdTech

Public Relations

• Qualify leads, identifying the best fits for our business and aligned with the customer profiles we target.
• Understand potential clients' needs and demands.
• Make the first contact with new leads following established cadences (emails and calls) and map opportunities for the Sales team.
• Qualify opportunities by identifying fit and seeking to increase lead volume.
• Generate interest using sales techniques to demonstrate how our product can address the lead's opportunities.
• Understand and address the main objections of potential clients.
• Update CRM records with relevant information about identified opportunities.
• Participate in reporting routines for data generated during qualifications to improve the quality of the process and qualifications.

Pre-Sales Executive (Mid-Level)

Compliance

• Serve as the GRC reference and coordinator for Technology and Cybersecurity, driving the advancement of maturity in Information Security, Risk Management and Compliance.
• Lead the implementation and evolution of frameworks and standards (ISO 27001/27002, SOC 2, NIST, CIS Controls and LGPD), ensuring regulatory compliance and alignment with the organization’s risk strategy.
• Coordinate IT and cybersecurity risk management, including identification, assessment, treatment, monitoring and executive reporting, integrated with the Corporate Risk Program.
• Conduct maturity assessments and gap analyses, supporting structured improvement plans.
• Develop and maintain Information Security and Technology policies, standards and controls, ensuring regulatory adherence and practical applicability.
• Oversee security controls (IAM, SoD, logging, hardening and access management).
• Coordinate Third-Party Risk Management (TPRM), including assessment and monitoring of supplier, cloud and SaaS risks.
• Support data protection and LGPD compliance, including information classification and DLP initiatives.
• Coordinate business continuity and operational resilience (BIA, BCP and DRP).
• Prepare executive reports, KPIs and KRIs, acting as the interface with committees, senior management, auditors and regulators.
• Promote a culture of security and governance, serving as the focal point for the GRC team.

Information Security Coordinator – GRC

Collections

• Monitor and oversee the team's customer interactions across email, WhatsApp and phone calls.
• Evaluate individual team members' performance with respect to productivity.
• Deliver training to ensure that defined scripts and product/service information and responses to inquiries are communicated correctly to students.
• Ensure compliance with relevant policies and guidelines.
• Develop refresher and performance-improvement plans for the team, and identify stages, processes and routines with opportunities for improvement.
• Monitor the execution of daily routines by the operations team.
• Contribute to the creation of motivational campaigns for operational teams.

Pre-Sales Executive (Mid-Level)

Information Security Coordinator – GRC

Mid-level Collections Quality Analyst