UOL EdTech

Analyst

• Structure formal, well-argued responses.
• Manage end-to-end communication for critical/escalated channels, such as Reclame Aqui, Ombudsman (Ouvidoria), Procon and legal claims.
• Produce and review official communications and statements.
• Liaise with other teams, including Customer Service, Product and Operations.
• Identify opportunities for improvement.
• Monitor communication metrics and KPIs.

CX Analyst (Mid-level), Special Channels and Customer Relations

Collections

• Perform outbound and inbound collections for students of partner universities (via phone, email, WhatsApp, and/or digital platforms).
• Monitor and manage open invoices/accounts receivable, identifying financial delinquencies.
• Negotiate outstanding balances, addressing questions about amounts, deadlines, and payment methods.
• Record interactions and agreements in the system, keeping information up to date.
• Assist with issuing boletos (bank slips), payment agreements, and reissuing payment documents.
• Work in partnership with internal teams (Finance, Customer Service, and Partner Universities) to resolve specific cases.
• Contribute to reducing delinquency and improving the student experience.
• Prepare simple tracking controls and collections reports when necessary.

Collections Assistant

Financial Planning and Analysis

• Atuar na conciliação bancária e fluxos de caixa;
• Atuar nas conciliações diárias e mensais de todas as contas contábeis;
• Fazer o controle de movimentações bancária, identificação e baixa dos pagamentos no sistema SAP;
• Fazer os lançamentos contábeis e reclassificações;
• Elaborar relatórios gerenciais das movimentações financeiras;
• Elaborar o forecast;
• Fazer o controle do fechamento das atividades do mês;
• Manter contato com os bancos;
• Apoiar as demais áreas de negócios e o time de Auditoria interna e externa;
• Identificar oportunidades de melhorias nos processos.

CX Analyst (Mid-level), Special Channels and Customer Relations

Collections Assistant

Analista Financeiro – Pleno