Collections Assistant

Assistente de Cobrança managing financial operations and student interactions for UOL EdTech, focusing on collections and account management.

Posted 5/28/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Key responsibilities & impact

Perform outbound and inbound collections for students of partner universities (via phone, email, WhatsApp, and/or digital platforms).
Monitor and manage open invoices/accounts receivable, identifying financial delinquencies.
Negotiate outstanding balances, addressing questions about amounts, deadlines, and payment methods.
Record interactions and agreements in the system, keeping information up to date.
Assist with issuing boletos (bank slips), payment agreements, and reissuing payment documents.
Work in partnership with internal teams (Finance, Customer Service, and Partner Universities) to resolve specific cases.
Contribute to reducing delinquency and improving the student experience.
Prepare simple tracking controls and collections reports when necessary.

What you’ll need

High school diploma.
Previous experience in collections, customer service, or administrative/financial roles.
Basic Excel skills and comfort using software/systems.
Good verbal and written communication skills.
Organized, responsible, with good negotiation skills and judgment.
Ability to work with deadlines, targets, and a high volume of customer interactions.

Comp & perks

Meal and/or food allowance.
Health and dental insurance.
Life insurance.
Partnerships with TotalPass and ZenKlub.
Extended maternity and paternity leave.
Childcare assistance.
Up to 50% discounts on postgraduate and MBA programs at major institutions such as FIA, FAAP, and PUCRS.
No strict dress code: wear what makes you comfortable.
#TáDeParabéns: day off on your birthday.
Baby gift for newborns.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collectionsaccounts receivablenegotiationExcelfinancial management

Soft Skills

communicationorganizationresponsibilityjudgmenttime management

Certifications

high school diploma