FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
CX Analyst (Mid-level), Special Channels and Customer Relations
UOL EdTechAnalista de CX managing critical customer communication channels and producing formal responses at UOL EdTech. Requires strong crisis management and customer communication skills in São Paulo, Brazil.
About the role
Key responsibilities & impact- Structure formal, well-argued responses.
- Manage end-to-end communication for critical/escalated channels, such as Reclame Aqui, Ombudsman (Ouvidoria), Procon and legal claims.
- Produce and review official communications and statements.
- Liaise with other teams, including Customer Service, Product and Operations.
- Identify opportunities for improvement.
- Monitor communication metrics and KPIs.
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Communication, Marketing, Journalism, Advertising or related fields.
- Previous experience handling customer service in critical/escalated channels such as Reclame Aqui, Ombudsman (Ouvidoria), Procon and legal claims.
- Experience in crisis management and handling dissatisfied customers.
- Experience drafting formal, well-argued responses.
- Strong analytical skills for root-cause identification and problem resolution.
- Organized and capable of managing multiple simultaneous requests.
- Familiarity with customer service tools (CRM, ticketing platforms, etc.).
Benefits
Comp & perks- Meal allowance and/or food voucher.
- Health and dental insurance.
- Life insurance.
- Partnerships with TotalPass and ZenKlub.
- Extended maternity and paternity leave.
- Childcare allowance.
- Discounts of up to 50% on postgraduate and MBA programs from major institutions such as FIA, FAAP and PUCRS.
- No dress code: wear what makes you comfortable.
- Birthday day off (#TáDeParabéns).
- Baby gift for newborns.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Bachelor’s Degree in CommunicationBachelor’s Degree in MarketingBachelor’s Degree in JournalismBachelor’s Degree in AdvertisingRoot-Cause IdentificationProblem Resolution
Soft Skills
Organizational SkillsAbility to Manage Multiple Requests