Unlock Health

Manager, Client Experience

Unlock Health

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • Tennessee • United States

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About the role

  • Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long-term partnership health
  • Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication
  • Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives
  • Partner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutions
  • Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met
  • Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships
  • Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities
  • Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting
  • Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges
  • Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
  • Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations

Requirements

  • Bachelor’s degree in business, marketing, or a related field
  • 3+ years of experience in account management, client services, or a related role
  • Healthcare industry experience required
  • Strong communication, interpersonal, and problem-solving skills
  • Demonstrated ability to deliver results and exceed client expectations
  • Remote role with the ability to travel as needed for key client meetings
Benefits
  • Competitive Salary
  • Health, Dental and Vision benefit packages to fit all types of lifestyles
  • Life, Short- and Long-Term Disability Insurance paid 100% by the company
  • FSA / HSA Options
  • 401(K) with a generous company match program
  • Flexible Paid Time Off (aka- unlimited)
  • Paid Parental Leave
  • Hybrid and Remote work schedules available
  • Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
  • Employee Referral Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient servicesstrategic guidancemarketing roadmapscampaign performancebudget managementreportingoptimizationproject managementrisk management
Soft Skills
communicationinterpersonal skillsproblem-solvingclient satisfactionproactive communicationcollaborationleadershipaccountabilityadaptabilityresults-oriented
Certifications
Bachelor’s degree