Unlock Health

Associate Manager, Client Experience

Unlock Health

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • Tennessee • United States

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About the role

  • Support Client Experience team and client needs to include reporting, data, budgets.
  • Support on project need basis can include note taking administrative work, research, deck etc.
  • Facilitate and manage day-to-day activities with a small book of business with oversight.
  • Manage client relationships by leading the day-to-day communications with clients and delivering excellent customer service
  • Develop and drive timelines, ensuring the internal team hits all defined milestones
  • Possess fluency when it comes to representing our capabilities and services, and how to apply them to clients’ needs
  • Communicate client needs and relevant context with the internal client experience team in a clear and timely manner
  • Collaborate with internal account teams to develop and execute marketing campaigns, digital strategies, and other initiatives that support client objectives
  • Manage clients’ budget and partner with Campaign Ops team in developing and delivering reports to clients
  • Monitor status of work against expectations, timelines, and budget to ensure we are delivering work as we have promised to clients
  • Identify and raise potential issues or barriers that may be putting work or client relationship(s) at risk
  • Assist in serving as a primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution
  • Maintain a basic understanding of industry trends, competitive landscape, and regulatory requirements that impact client business

Requirements

  • Bachelor’s degree in business, marketing, or related field
  • 0-3 years of experience in account management, client services, or related field
  • Experience in the healthcare industry required
  • Excellent communication, interpersonal, and problem-solving skills
  • Demonstrated ability to deliver results and exceed expectations
  • Remote staffing, but ability to travel as necessary for key meetings
Benefits
  • Competitive Salary
  • Health, Dental and Vision benefit packages to fit all types of lifestyles
  • Life, Short- and Long-Term Disability Insurance paid 100% by the company
  • FSA / HSA Options
  • 401(K) with a generous company match program
  • Flexible Paid Time Off (aka- unlimited)
  • Paid Parental Leave
  • Hybrid and Remote work schedules available
  • Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
  • Employee Referral Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
reportingdata managementbudget managementproject managementmarketing campaignsdigital strategiesissue resolution
Soft Skills
communicationinterpersonal skillsproblem-solvingclient relationship managementcollaborationorganizational skills
Certifications
Bachelor’s degree