Unlock Health

Senior Manager, Client Experience

Unlock Health

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • Tennessee • United States

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Job Level

Senior

About the role

  • Manage client relationships by supporting the day-to-day activities of multiple accounts
  • Lead fully integrated marketing campaigns, ensuring alignment across strategy, creative & messaging, experience design, channel execution, and performance outcomes
  • Guide clients through complex initiatives across the marketing spectrum, including brand development, integrated marketing, performance marketing, and website redesigns and optimizations
  • Partner closely with strategy, creative, content, digital experience, web development, media, and analytics teams to deliver cohesive, high-impact solutions
  • Translate client business goals into marketing roadmaps that strategically meet their needs and objectives
  • Provide strategic oversight for web development and digital platform initiatives, ensuring strong UX, content strategy, and channel integration
  • Oversee campaign performance across channels, helping clients understand results and identify optimization and growth opportunities
  • Collaborate with project management to ensure integrated timelines, scopes, and dependencies are aligned across workstreams
  • Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
  • Maintain accountability for client satisfaction, delivery quality, and long-term partnership health

Requirements

  • Bachelor’s degree in marketing, communications, business, or a related field
  • 4–6+ years of experience in client experience, client lead, or account management roles
  • Proven experience leading integrated marketing campaigns, including combinations of brand strategy and development, marketing strategy, creative concepting, content development, media planning and execution, and analytics reporting
  • Hands-on experience supporting or overseeing web development initiatives (e.g., redesigns, CMS platforms, UX, content architecture)
  • Experience managing or partnering on media-heavy campaigns, including paid digital and performance-driven initiatives
  • Strong understanding of how strategy, creative, content, media, and digital experience work together to drive results
  • Healthcare marketing experience strongly preferred (not required)
  • Confident communicator with experience presenting to senior client stakeholders
  • Demonstrated ability to lead cross-functional teams and deliver complex work with clarity and consistency
Benefits
  • Competitive Salary
  • Health, Dental and Vision benefit packages to fit all types of lifestyles
  • Life, Short- and Long-Term Disability Insurance paid 100% by the company
  • FSA / HSA Options
  • 401(K) with a generous company match program
  • Flexible Paid Time Off (aka- unlimited)
  • Paid Parental Leave
  • Hybrid and Remote work schedules available
  • Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
  • Employee Referral Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
integrated marketing campaignsbrand strategymarketing strategycreative conceptingcontent developmentmedia planninganalytics reportingweb developmentUXcontent architecture
Soft Skills
client relationship managementstrategic oversightcollaborationcommunicationleadershipaccountabilityclient satisfactionproblem-solvingpresentation skillscross-functional team leadership