Unlimit

Customer Support

• Manage merchants' operational queries and issues, ensuring timely and successful resolution.
• Proactively educate merchants on using and navigating Unlimit's portals, reports, and reconciliation processes.
• Troubleshoot, analyze, resolve, track, escalate, and document technical issues.
• Monitor payment processing performance and report on key metrics.
• Collect merchant feedback and share insights with internal teams to help identify new features and product improvements.
• Collaborate closely with cross-functional teams to resolve client inquiries and ensure high-quality service delivery.
• Proactively identify opportunities to enhance the merchant experience and customer journey.

Merchant Support Specialist

Sales

• Drive end-to-end enterprise sales for domestic payment gateway solutions
• Identify, engage, and close high-value enterprise merchants across key sectors (e-commerce, fintech, travel, edtech, healthcare, etc.)
• Own MTU and GMV targets and consistently exceed quarterly and annual sales goals.
• Build long-term strategic partnerships with enterprise clients
• Leverage existing CXO-level and senior stakeholder relationships to drive new business
• Ability to position Unlimit against competitors in both domestic and cross-border segments.
• Work closely with product, integration, operations, and risk teams to ensure seamless onboarding and go-live

Merchant Support Specialist

VP, Sales – Fintech