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About the role
Key responsibilities & impact- Manage merchants' operational queries and issues, ensuring timely and successful resolution.
- Proactively educate merchants on using and navigating Unlimit's portals, reports, and reconciliation processes.
- Troubleshoot, analyze, resolve, track, escalate, and document technical issues.
- Monitor payment processing performance and report on key metrics.
- Collect merchant feedback and share insights with internal teams to help identify new features and product improvements.
- Collaborate closely with cross-functional teams to resolve client inquiries and ensure high-quality service delivery.
- Proactively identify opportunities to enhance the merchant experience and customer journey.
Requirements
What you’ll need- Bachelor's degree or equivalent in Economics, Business Administration, or a related field.
- At least 1 year of professional experience in account management or customer support, preferably within card acquiring, payments, financial services, or banking.
- 1–5 years of experience in a customer-facing role.
- A self-starter with a proactive and ownership-driven mindset.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Experience managing customer relationships, both internal and external.
- Able to perform accurately under pressure and adapt effectively to change.
- Previous experience in the e-commerce payments industry is an advantage.
- Native-level Mandarin speaker with proficiency in English.
- Strong IT skills, including Microsoft Windows, Microsoft Office, and common web browsers (e.g. Chrome and Safari).
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Unlimit Website LinkedIn All Job Openings 201 - 500 employees 💸 Finance 💳 Fintech Finance
- Fintech
- Payments Unlimit is a global company providing comprehensive payment processing solutions and financial infrastructure. With over 15 years of experience, Unlimit helps businesses expand worldwide by offering services in over 200 locations, supporting 1000+ payment methods, and facilitating transactions in over 150 currencies. They provide a range of innovative digital payment solutions, including multicurrency accounts, virtual and physical cards, and banking as a service. Unlimit is licensed to operate across several regions including the EU, UK, LATAM, APAC, Africa, and more. The company aims to reduce payment complexities and costs while improving approval rates and offering a seamless financial experience to its clients. Unlimit is regulated by financial authorities, such as the Financial Conduct Authority (FCA) in the UK, ensuring state-of-the-art security for payments and funds. Merchant Support Specialist Job not on LinkedIn 🔥 3 hours ago 🏢🏡 Shanghai – Hybrid ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇨🇳 Chinese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Manage merchants' operational queries and issues, ensuring timely and successful resolution.
- Proactively educate merchants on using and navigating Unlimit's portals, reports, and reconciliation processes.
- Troubleshoot, analyze, resolve, track, escalate, and document technical issues.
- Monitor payment processing performance and report on key metrics.
- Collect merchant feedback and share insights with internal teams to help identify new features and product improvements.
- Collaborate closely with cross-functional teams to resolve client inquiries and ensure high-quality service delivery.
- Proactively identify opportunities to enhance the merchant experience and customer journey. 🎯 Requirements
- Bachelor's degree or equivalent in Economics, Business Administration, or a related field.
- At least 1 year of professional experience in account management or customer support, preferably within card acquiring, payments, financial services, or banking.
- 1–5 years of experience in a customer-facing role.
- A self-starter with a proactive and ownership-driven mindset.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Experience managing customer relationships, both internal and external.
- Able to perform accurately under pressure and adapt effectively to change.
- Previous experience in the e-commerce payments industry is an advantage.
- Native-level Mandarin speaker with proficiency in English.
- Strong IT skills, including Microsoft Windows, Microsoft Office, and common web browsers (e.g. Chrome and Safari). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
Analytical SkillsTechnical Issue ResolutionPayment Processing MonitoringData DocumentationCustomer Relationship Management
Soft Skills
Proactive MindsetExcellent Communication SkillsAdaptability Under Pressure