University of Wyoming MBA

Teldesk Aide

University of Wyoming MBA

part-time

Posted on:

Origin:  • 🇺🇸 United States • Wyoming

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Salary

💰 $13 per hour

Job Level

Mid-LevelSenior

About the role

  • Support the Information Technology Telecommunications Help Desk in the Information Technology Center
  • Assist the Manager of IT Billing & Telecom Help Desk in a team environment
  • Answer and respond to Teldesk phone and email requests
  • Create service orders in the billing and ticketing system
  • Contact departments for service order authorizations
  • Perform billing reconciliations
  • Perform general office duties

Requirements

  • High attention to detail
  • Ability to troubleshoot and/or solve problems independently
  • Critical thinking skills
  • Knowledge Microsoft Office Suite, with experience in Excel
  • Excellend written and verbal communication skills
  • Experience with data entry
  • Experience with Customer Service
  • Complete the online application and upload a cover letter and resume