University of Toronto Entrepreneurship

Client Services Advisor

University of Toronto Entrepreneurship

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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Salary

💰 CA$67,916 - CA$86,855 per year

About the role

  • Acting as the first point of contact for general enquiries
  • Providing detailed information on processes, policies, and procedures
  • Providing detailed information regarding financial aid issues and financial awards
  • Providing detailed information regarding admission requirements to prospective students and applicants, including processing
  • Responding to enquiries within the defined scope of the role and redirecting as appropriate
  • Troubleshooting and resolving routine issues
  • Updating and maintaining database records
  • Serving as a resource to others by providing (non-supervisory) administrative guidance

Requirements

  • Bachelor's Degree or acceptable combination of equivalent experience
  • Minimum of two (2) years experience providing detailed explanation of policies and procedures related to admissions in a post-secondary educational institution, and OSAP or other financial aid programs
  • Experience working with university student information systems, and government financial aid portals, including Slate, the One-Key portal, ROSI, and Service Now or comparable systems
  • Demonstrated experience applying admissions and financial aid policies, with strong knowledge of ministry and university policies and procedures
  • Demonstrated ability to work with confidential information and to ensure privacy of student information is maintained at all times
  • Excellent customer service skills with an orientation around tact and diplomacy in dealing with students and staff, with a diverse applicant population and, at times, upset or irate clients
  • Advanced computer skills must include word processing, creating and manipulating spreadsheets, navigating multiple websites and systems concurrently
  • Excellent oral and written communication skills, interpersonal skills and organizational skills
  • Ability to adapt to new procedures and changing conditions quickly and accurately, must be able to use independent judgment and discretion when responding to enquiries
  • Ability to maintain composure under pressure.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
database managementfinancial aid policiesadmissions proceduresword processingspreadsheet manipulationconfidential information handlingcustomer servicetroubleshootingdata entryprocess documentation
Soft Skills
communication skillsinterpersonal skillsorganizational skillstact and diplomacyadaptabilityjudgmentdiscretioncomposure under pressureproblem-solvingguidance
Certifications
Bachelor's Degree