
Director, Business Insights
Universal Music Group, Inc.
full-time
Posted on:
Location Type: Office
Location: New York City • New York • Pennsylvania • United States
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Salary
💰 $87,100 - $147,345 per year
Job Level
About the role
- Set the roadmap for omnichannel insights and reporting
- Define and drive the roadmap to expand insights and reporting across channels - prioritizing what to build, for whom, and why.
- Translate executive and partner needs into clear analytical products (dashboards, scorecards, playbooks, and narratives).
- Establish and enforce clear definitions, sources of truth, and reporting standards that improve trust and reduce rework.
- Build scalable BI products, frameworks, and tooling
- Own the strategy and delivery of scalable BI outputs that move from reactive reporting to proactive, action-based insight.
- Identify recurring pain points and convert them into systematic solutions (templates, automation, repeatable frameworks).
- Partner with BI and engineering leaders to improve upstream reliability (models, QA, pipelines, accessibility) and ensure infrastructure supports the strategic vision.
- Influence decision-making through storytelling
- Raise the bar for how insights are communicated: crisp executive narratives, decision framing, and clear implications for different audiences.
- Lead business reviews and executive readouts; connect performance to strategy and prioritize what changes next.
- Represent insights in cross-functional forums, aligning stakeholders and driving follow-through.
- Lead and scale the team
- Directly manage and develop team members - setting clear expectations, coaching for growth, and holding a high bar for quality and impact.
- Create operating rhythms that improve prioritization, reduce ad hoc noise, and increase team leverage.
- Hire and onboard talent as needed; build a culture of ownership, learning, and strong craft.
Requirements
- 6+ years of experience in analytics/BI, insights, strategy, consulting, ecommerce, media/entertainment, or similar.
- Demonstrated ownership of cross-functional roadmaps and delivery of analytics products used by senior decision-makers.
- Direct people management experience required.
- Deep experience with BI and modern analytics workflows; strong SQL fluency required.
- Experience with BI tools such as Looker/LookML, Tableau, Data Studio, Domo, or similar.
- Comfort partnering with engineering on models, pipelines, metric governance, and data quality.
Benefits
- Comprehensive medical, dental, and vision coverage
- Including 100% coverage for out-patient in-network mental health services
- Fertility coverage for eligible medical plan participants
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- Student Loan Repayment Assistance and Tuition Reimbursement
- 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
- A variety of ways to prioritize much-needed time away from work including:
- Flexible Paid Time Off (PTO) for exempt employees
- 3-weeks PTO for non-exempt employees
- 2-weeks paid Winter Break
- 10 Company Holidays (including Juneteenth and Wellbeing Day)
- Summer Fridays (between Memorial Day and Labor Day)
- Generous paid parental leave for every type of parent
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analyticsbusiness intelligenceSQLdata qualitydata governancereporting standardsautomationdashboardsscorecardsnarratives
Soft Skills
leadershipcommunicationstorytellingcoachingprioritizationcollaborationinfluencestrategic thinkingteam developmentstakeholder alignment