Universal Music Group, Inc.

Director, Business Insights

Universal Music Group, Inc.

full-time

Posted on:

Location Type: Office

Location: New York CityNew YorkPennsylvaniaUnited States

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Salary

💰 $87,100 - $147,345 per year

Job Level

Tech Stack

About the role

  • Set the roadmap for omnichannel insights and reporting
  • Define and drive the roadmap to expand insights and reporting across channels - prioritizing what to build, for whom, and why.
  • Translate executive and partner needs into clear analytical products (dashboards, scorecards, playbooks, and narratives).
  • Establish and enforce clear definitions, sources of truth, and reporting standards that improve trust and reduce rework.
  • Build scalable BI products, frameworks, and tooling
  • Own the strategy and delivery of scalable BI outputs that move from reactive reporting to proactive, action-based insight.
  • Identify recurring pain points and convert them into systematic solutions (templates, automation, repeatable frameworks).
  • Partner with BI and engineering leaders to improve upstream reliability (models, QA, pipelines, accessibility) and ensure infrastructure supports the strategic vision.
  • Influence decision-making through storytelling
  • Raise the bar for how insights are communicated: crisp executive narratives, decision framing, and clear implications for different audiences.
  • Lead business reviews and executive readouts; connect performance to strategy and prioritize what changes next.
  • Represent insights in cross-functional forums, aligning stakeholders and driving follow-through.
  • Lead and scale the team
  • Directly manage and develop team members - setting clear expectations, coaching for growth, and holding a high bar for quality and impact.
  • Create operating rhythms that improve prioritization, reduce ad hoc noise, and increase team leverage.
  • Hire and onboard talent as needed; build a culture of ownership, learning, and strong craft.

Requirements

  • 6+ years of experience in analytics/BI, insights, strategy, consulting, ecommerce, media/entertainment, or similar.
  • Demonstrated ownership of cross-functional roadmaps and delivery of analytics products used by senior decision-makers.
  • Direct people management experience required.
  • Deep experience with BI and modern analytics workflows; strong SQL fluency required.
  • Experience with BI tools such as Looker/LookML, Tableau, Data Studio, Domo, or similar.
  • Comfort partnering with engineering on models, pipelines, metric governance, and data quality.
Benefits
  • Comprehensive medical, dental, and vision coverage
  • Including 100% coverage for out-patient in-network mental health services
  • Fertility coverage for eligible medical plan participants
  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
  • Student Loan Repayment Assistance and Tuition Reimbursement
  • 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
  • A variety of ways to prioritize much-needed time away from work including:
  • Flexible Paid Time Off (PTO) for exempt employees
  • 3-weeks PTO for non-exempt employees
  • 2-weeks paid Winter Break
  • 10 Company Holidays (including Juneteenth and Wellbeing Day)
  • Summer Fridays (between Memorial Day and Labor Day)
  • Generous paid parental leave for every type of parent
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analyticsbusiness intelligenceSQLdata qualitydata governancereporting standardsautomationdashboardsscorecardsnarratives
Soft Skills
leadershipcommunicationstorytellingcoachingprioritizationcollaborationinfluencestrategic thinkingteam developmentstakeholder alignment