Universal Music Group, Inc.

Ecommerce

• Serve as the subject matter expert on the systems, tools, and processes that drive end-to-end eCommerce operations, ensuring seamless store management and alignment across teams
• Lead internal and external partners through various day-to-day site operations: Act as the primary point of contact for functional leads, ensuring clear communication and accountability
• Service as the Shopify Enterprise Business Lead
• Oversee vendor relationships and ensure effective partnership management
• Provide oversight on chart reporting operations to ensure compliance, accuracy of reporting, and alignment across teams
• Drive department strategy and continuous improvement to strengthen store management operations
• Shape the roadmap to advance innovation and capabilities
• Lead special projects and UAT
• Design and implement solutions for department-led initiatives
• Own process refinement, efficiency improvements, and documentation standards
• Partner with Compliance and Internal Audit teams to understand requirements, serve as control owners, and ensure the department meets all standards
• Oversee and approve platform administration activities to safeguard accuracy and compliance
• Manage team capacity planning and resource allocation to balance workload and priorities
• Train, mentor, and develop store management team members at all levels to build skills and support career growth
• Serve as the escalation point for critical issues, ensuring timely resolution and clear communication with stakeholders

Director, eCommerce Site Operations

Designer

• Oversee and guide design development, product strategy, and creative execution on behalf of one of the most iconic artists in the world.
• Create hi-res print-ready files from Creative Director’s low-res mock-ups and/or inspiration images.
• Revise art files based on client feedback from samples.
• Apply approved packaging patterns to packaging die-lines.
• Provide print scale specifications for approved all-over-print designs.
• Provide PMS colors for artwork or labels.
• Support in artwork separation tasks.
• Lead internal copy verification process to ensure that all copy included in graphic designs is correct, accurate, and approved.
• Participate in the design process of graphics, products, and collection assortments that align with the artist’s brand vision.
• Provide support of original graphics for eCommerce across new music, catalogue, and seasonal campaigns.
• Develop products using a mix of original art, artist-provided concepts, and freelance submissions — informed by cultural trends, brand research, and fan demographics.
• Curate line plans and create compelling presentations for artist and UMG stakeholders.
• Work across the design of apparel and accessories with expertise in dye treatments, fabrication, and print techniques.
• Support the creative process through trend research, inspiration development, mood, and creative briefs.
• Create packaging and branding graphic elements including neck labels, pad print graphics, woven tags, hang tags, and specialty packaging.
• Create, refine, and maintain templates for packaging and branding components.
• Partner with Product Development to ensure designs are commercially viable and production ready.
• Provide creative problem solving, innovation, ideation, and file refinement for both new and existing designs.
• Stay ahead of graphic, fashion, and cultural trends to keep collections relevant and elevated.
• Collaborate with other creative stakeholders to troubleshoot files and execute technical adjustments, including supporting color separation and sampling processes.
• Confidently present solutions, concepts and strategies to internal teams, label partners, and client managers.
• Finalize art for Production.
• Support in the process of creating tech packs – specifically providing print-ready files, scaled art, and art separations.

Manager

• Oversee the graphic execution on behalf of one of the most iconic artists in the world
• Ensure that all work meets the highest standards of print quality
• Create Tech Packs that include print techniques, PMS color selections, print sizing, graphic placement, and size grading
• Prepare design files for print and production
• Coordinate separations to in-house separators and printers
• Review separations, pantone call outs, sizing, and all details before art files are shared with printers and outside vendors
• Quality control and compare approved mockups to completed seps before sampling initiates
• Execute art separations
• Create neck label and woven label art files and add them to each product folder
• Apply approved packaging patterns to packaging die-lines
• Provide print scale specifications for approved all-over-print designs
• Resize existing graphic art files for required print/production specifications
• Work with clients, production team, and in-house design team to support the creative vision of a project, understanding design guidelines and requirements
• Adapt and spec artwork for print on demand jobs
• Make design adjustments to art files as needed for exceptional quality and best success in final completion
• Size and set up files for hard goods and accessories
• Build extensive knowledge of current blanks for speedy technical set ups
• Liaise with partners to ensure program deadlines are met and product specs are accurate
• Partner with product development on any pre-production alignment and tasks
• Work and update final files and callouts in PLM

Director, eCommerce Site Operations

Designer

Manager, Technical Art