Universal Music Group, Inc.

Graphics Designer

• Lead the day-to-day execution of digital design across artist sites, stores, campaigns, and CRM touchpoints.
• Translate Creative Director vision into clear design direction, frameworks, and systems that scale across projects.
• Manage and mentor teams of Senior, Mid-level, and Junior Digital Designers, ensuring high quality, consistency, and professional development.
• Oversee the design delivery of multiple concurrent projects, balancing timelines, resources, and creative standards.
• Partner closely with UX/UI Designers to ensure visual design and user experience are tightly integrated and commercially optimized.
• Collaborate with Motion Design and Content Production to ensure static, motion, and content assets function as a unified system.
• Establish and maintain digital design standards, templates, and best practices to improve efficiency and reduce rework.
• Provide structured feedback, reviews, and quality control throughout the design process.
• Partner with Digital Production to scope work accurately, plan timelines, and allocate resources effectively.
• Support creative experimentation and iteration while ensuring final outputs meet delivery and performance requirements.
• Act as a design point-of-contact for internal stakeholders, helping translate feedback into actionable design improvements.

Director – Digital Design

Director

• Own the overarching creative vision for artist stores, brand system implementation, and e-commerce experiences.
• Set and maintain a clear visual and experiential direction across UX/UI, digital design, content, and campaign touchpoints.
• Oversee the integration of brand identity, art direction, content, and UX to create seamless, engaging storefront experiences.
• Lead the creative development of artist stores, ensuring visual storytelling, navigation, and content work together intuitively.
• Establish and evolve creative frameworks, design systems, and experience principles that scale across projects.
• Partner with insights and research teams to translate fan behavior, performance data, and learnings into creative strategy.
• Continuously refine creative approaches based on results, cultural trends, and emerging digital best practices.
• Act as a trusted creative partner to labels, artists, managers, and internal stakeholders by communicating creative direction with clarity and confidence, building trust and alignment across teams.
• Balance artist expression, brand integrity, UX best practices, and commercial objectives.

Director, Digital Creative

Ecommerce

• Ensure customer inquiries are handled accurately and within established service-level expectations
• Partner with the Vendor Manager to support appropriate staffing levels, particularly during peak periods
• Drive consistent adoption of customer service policies across agent teams
• Communicate policy updates and operational changes clearly and efficiently to agents
• Lead weekly check-ins with key stakeholders to review customer service performance and trends
• Partner with client management to review and create polices and customer communication as needed
• Collaborate with international customer service teams to resolve escalated issues and align on policies
• Compile and distribute weekly customer service performance and status reports to stakeholders
• Proactively share customer insights, recurring issues, and operational risks to inform decision-making
• Support the development of customer service presentations and ad hoc reporting as needed

Senior Manager, eCommerce Fan Services

Analyst

• Monitor and ensure timely payment of freight invoices to carriers
• Review freight invoices that are rejected for payment by freight audit provider, research and resolve discrepancies between provider and carrier
• Ensure all freight invoices are accurately coded for internal rebilling to appropriate UMG department or Label group
• Review and submit shipment paperwork to support the processing of carrier invoices
• Assist in periodic audit of carrier payments by freight audit provider
• Generate and publish shipment reports, freight spend metrics, and cost reports
• Maintain open communication with UMG Supply Chain Team, UMG Label Groups, and carriers
• Track shipments, identify and submit freight claims, follow-up with carriers for resolution and payment processing
• Support the transportation team with bid requests, carrier selection, scheduling, and tracking outbound/inbound loads to ensure on-time delivery
• Create shipment paperwork, customs documents, and schedule appointments

Transportation Analyst

Sales

• Universal Music Group’s direct-to-fan and merchandise growth engine, Famehouse, is seeking a Senior Vice President, Global Retail Sales & Licensing to lead the global commercial strategy across wholesale distribution, retail partnerships, and licensing.
• This executive leader will be responsible for driving global revenue growth, expanding strategic partnerships, and scaling licensing opportunities that unlock new commercial pathways for artists and fans worldwide.
• The role will oversee Famehouse’s global retail sales and licensing ecosystem, ensuring alignment with UMG’s merchandise, brand partnerships, and superfan growth strategies.
• Reporting into the Merchandising & Commercial Strategy leadership team, the SVP will define the long-term global roadmap for retail sales, wholesale distribution, and brand licensing while building strategic partnerships that amplify artist brands and maximize commercial performance.
• Define and lead Famehouse’s global retail sales and licensing strategy, driving sustainable revenue growth across wholesale, retail, and brand licensing channels.
• Establish long-term commercial roadmaps and revenue targets aligned with UMG’s global merchandise and superfan initiatives.
• Identify and unlock new licensing, retail, and distribution opportunities across international markets, lifestyle brands, and emerging retail formats.
• Develop scalable commercial frameworks that support global artist campaigns, catalog programs, and long-term brand partnerships.
• Lead Famehouse’s global portfolio of wholesale accounts, retail partners, and licensing relationships.
• Negotiate and structure high-value global licensing agreements, strategic partnerships, and distribution deals.
• Partner with Business Affairs and Finance to build scalable deal structures and licensing models that maximize revenue while protecting intellectual property and artist brand equity.
• Cultivate strategic relationships with global retailers, lifestyle brands, distributors, and cultural partners.
• Drive global commercial launch strategies for priority artist campaigns, cultural moments, and merchandise programs.
• Partner with Labels, Creative, and Marketing teams to align product, retail activations, and licensing collaborations with artist vision and fan demand.
• Leverage fan insights, consumer data, and market trends to inform assortment strategy, pricing architecture, and licensing opportunities.
• Oversee global sales performance, licensing revenue, and commercial KPIs, ensuring strong financial performance and margin growth.
• Lead global commercial reviews with regional teams and strategic partners to assess performance and identify growth opportunities.
• Align forecasting, pricing strategy, and inventory planning in partnership with Finance and operational teams.
• Build and lead a high-performing global commercial organization across sales, licensing, and distribution.

Senior Vice President, Global Retail Sales – Licensing

Attorney

• Support deal execution: Assist in managing the business and legal affairs aspects of merchandise and commerce deals, including tracking key terms, approvals, and execution milestones.
• Contract coordination and administration: Help prepare, review, and manage agreements using approved templates; coordinate internal reviews, track redlines, communicate autonomously with external stakeholders and vendors, and manage signature processes.
• Partner cross-functionally: Work closely with Artist Relations, Commercial, Creative, Finance, and Operations teams to gather deal inputs, confirm assumptions, and ensure alignment on deal terms and timelines.
• Liaise with third party manufacturers, retailers, commercial vendors and anti-counterfeiting vendors, as well as UMG partners.
• Maintain deal trackers and records: Own internal trackers, databases, and documentation to ensure accurate, up-to-date visibility into deal status, obligations, and deliverables.
• Support rights and product workflows: Assist with rights confirmations, product scope summaries, and documentation required for manufacturing, distribution, and launch.
• Ensure clean handoffs to execution teams: Help communicate signed deal terms, obligations, and timelines to internal partners to support smooth implementation and ongoing compliance.
• Flag risks and inconsistencies: Identify potential issues, missing information, or inconsistencies in deal materials and escalate appropriately to senior Business & Legal Affairs leadership.
• Contribute to process improvement: Help maintain and refine templates, checklists, trackers, and workflows to increase efficiency, clarity, and scalability.
• Handle sensitive information with discretion: Maintain confidentiality around artist relationships, deal terms, and strategic initiatives.

Senior Coordinator, Business and Legal Affairs

• Oversee successful order management and monitor various platforms to ensure data is consistent across various systems
• Utilize 3PL warehouse management systems to track order fulfilment and resolve potential errors prior to shipment
• Track unfulfilled or backordered product to provide resolutions for Fulfillment and Customer Service teams, assisting with Customer Service efficiency and resolution
• Ensuring that 3rd Party Vendor orders are flowing and shipping out successfully
• Oversee fulfillment of digital orders, confirming that digital downloads are marked as fulfilled once released
• Manual recon, reporting and resolution unfulfilled orders that have been flagged in the OMS due to shipping address errors, carrier issues, stock issues, and customer service issues
• Assist Customer Service in a timely manner through one-off questions, ticket escalations, and training documents
• Interact with various vendors and warehouses regarding product fulfillment
• Restore and create orders within the order management system and store backend
• Processing and reporting incoming returns and arranging resolutions with clients and warehouses
• Provide quality assurance and catch any errors that extend beyond the reach of Customer Service
• Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams
• Contribute in regular meetings to communicate project statuses and identify any potential bottlenecks

Assistant Manager, eCommerce Operations

• Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores
• Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch
• Work closely with warehouse partners, to streamline communication and drive process and quality
• Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement
• Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks
• Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues
• Manual review, reporting and resolution of unfulfilled orders in the order management systems
• Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams
• Available outside of business hours as needed for high security campaign announcement support

Manager, E-Commerce Operations

Manager

• Own execution of artist line plans that deliver against revenue and margin targets.
• Translate merchandising strategy and artist vision into commercially viable assortments.
• Drive product execution from concept through launch across channels.
• Use performance data to inform in-season optimization and future planning.
• Own and execute seasonal and campaign-based line plans for assigned artists.
• Build assortments by category, price point, and channel.
• Support pricing and margin decisions in partnership with Finance and Production.
• Manage product lifecycle from concept through launch and replenishment.
• Execute channel-specific merchandising strategies while ensuring alignment across DTC, Retail, International, and Tour.
• Execute product drops, capsules, and exclusive assortments.
• Develop assortments aligned to retailer needs and manage sell-through.
• Support localized assortments and pricing strategies.
• Execute tour merchandise assortments and ensure operational readiness.
• Analyze sales, consumer behavior, and trends to inform decisions.
• Monitor KPIs and identify risks and opportunities.
• Incorporate retailer feedback into planning and adjustments.
• Partner with Creative, Production, Supply Chain, Marketing, and Sales.
• Manage timelines and deliverables.
• Support go-to-market execution.

Senior Manager, Merchandising

• Establish scalable planning frameworks that improve forecast accuracy and drive revenue and margin performance.
• Enable data-driven merchandising decisions through reporting, insights, and financial analysis.
• Serve as a key partner to Finance and Merchandising, ensuring alignment on targets, risks, and opportunities.
• Bring structure and visibility to the merchandising business through consistent processes and performance tracking.
• Partner with the VP of Product Merchandising and Finance to develop revenue forecasts, margin targets, and financial plans across artists and channels.
• Own and manage forecasting processes, including Open-to-Buy planning, demand forecasting, and scenario modeling.
• Monitor performance against plan, identifying risks and opportunities and driving corrective actions.
• Support long-range planning and budgeting processes.
• Partner with Merchandising to ensure line plans are grounded in financial targets and performance expectations.
• Analyze assortment productivity, pricing architecture, and margin performance across categories and channels.
• Build and maintain standardized reporting frameworks and dashboards across DTC, retail, international, and tour channels.
• Track and communicate key performance indicators (KPIs), including revenue, margin, sell-through, and inventory health.
• Collaborate with Supply Chain, Production, and Retail teams to align inventory, demand planning, and financial expectations.

Director, Merchandising Planning

Administrative Assistant

• Provide comprehensive administrative support the operations executive team, including calendar management, meeting coordination, travel, expenses, and daily operational needs.
• Serve as a key partner by anticipating needs, flagging risks, and ensuring time-sensitive matters are addressed promptly.
• Build and maintain a working knowledge of key internal and external stakeholders to help prioritize meetings and communications based on business and relationship needs.
• Own the operations executive team’s calendars, proactively scheduling internal and external meetings and optimizing the team’s time against business priorities.
• Resolve scheduling conflicts and double-bookings with diplomacy, speed, and strong judgment, aligning with direction and stakeholder expectations.
• Prepare the executive team for meetings by confirming attendees, logistics, objectives, and key context; ensure materials are requested, assembled, and distributed in advance.
• Provide scheduling and administrative support for select members of Famehouse’s operational team, as needed.
• Coordinate team events and activities for the division (e.g., offsites, celebrations, key internal moments).
• Gather and consolidate team feedback for company and division initiatives; communicate summaries to operational and executive leadership.
• Create meeting agendas, attend meetings to capture notes, and circulate minutes and action items with clear owners and deadlines.
• Coordinate travel (flights, hotels, ground transportation, itineraries) and handle changes quickly and calmly.
• Prepare, submit, and track expense reports, ensuring timely and accurate reconciliation.
• Support administrative workflows on behalf of the exec team (e.g., reviewing/approving routine requests, coordinating meals/restaurant bookings).
• Manage day-to-day hospitality needs (lunch/coffee orders as required) and support in-office moments tied to client or team engagements.
• Collaborate with other administrative team members at Famehouse to provide general support and backup coverage as needed.
• Represent the operational team and Famehouse with kindness, integrity, authenticity, and respect in all interactions.
• Maintain the highest level of discretion and confidentiality regarding executive communications, artist/partner information, and sensitive business matters.