Universal Music Group, Inc.

Senior Director, Team Operations

Universal Music Group, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Philadelphia • New York • Pennsylvania • United States

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Salary

💰 $135,400 - $275,523 per year

Job Level

Senior

About the role

  • Lead cross-functional initiatives to design, document, and improve core business processes
  • Analyze existing workflows to identify inefficiencies, gaps, and opportunities for improvement
  • Develop scalable process frameworks and documentation that promote clarity and consistency
  • Support the rollout of new processes, tools, and ways of working across teams
  • Partner with leaders to ensure changes are clearly communicated and effectively adopted
  • Act as a facilitator between teams to drive alignment during periods of change
  • Partner with department leaders to assess team responsibilities, workflows, and cross-functional touchpoints
  • Recommend adjustments that improve efficiency, accountability, and collaboration
  • Support implementation planning, communications, and follow-up related to organizational changes
  • Evaluate how teams use operational tools (e.g., project management, communication, and data platforms)
  • Identify friction between process and technology, and partner with IT or Product teams to improve adoption and usage
  • Create playbooks and best practices to support consistent tool usage
  • Implement lightweight frameworks to support continuous improvement across teams
  • Use data, feedback, and observation to identify operational challenges and drive solutions
  • Track and share key operational indicators related to efficiency, alignment, and execution

Requirements

  • 5–10 years of experience in business operations, process improvement, or organizational effectiveness
  • Demonstrated success leading cross-functional initiatives and driving operational change
  • Strong understanding of process design, systems thinking, and workflow optimization
  • Experience supporting change management efforts and enabling adoption across teams
  • Excellent communication, facilitation, and relationship-building skills
  • Ability to balance strategic thinking with hands-on execution in a fast-paced environment
  • Experience in entertainment, music, fashion, retail, or eCommerce is a plus.
Benefits
  • Comprehensive medical, dental, and vision coverage
  • Including 100% coverage for out-patient in-network mental health services
  • Fertility coverage for eligible medical plan participants
  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
  • Student Loan Repayment Assistance and Tuition Reimbursement
  • 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
  • A variety of ways to prioritize much-needed time away from work including:
  • Flexible Paid Time Off (PTO) for exempt employees
  • 3-weeks PTO for non-exempt employees
  • 2-weeks paid Winter Break
  • 10 Company Holidays (including Juneteenth and Wellbeing Day)
  • Summer Fridays (between Memorial Day and Labor Day)
  • Generous paid parental leave for every type of parent
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process designworkflow optimizationchange managementdata analysisdocumentationcontinuous improvementproject management
Soft Skills
communicationfacilitationrelationship-buildingstrategic thinkinghands-on executioncollaborationleadership