Universal Music Group, Inc.

Assistant, D2C Operations

Universal Music Group, Inc.

full-time

Posted on:

Location Type: Office

Location: New York City • New York • Pennsylvania • United States

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Salary

💰 $40,350 - $65,368 per year

Job Level

Junior

About the role

  • Assist with product setup, updates, and maintenance across eCommerce stores
  • Support the setup and upkeep of store environments, including product details, images, pricing, and customer-facing content
  • Ensure smooth daily operation of the eCommerce stores by managing site settings, implementing updates for launches and promotions, monitoring performance, and addressing basic technical issues
  • Assist with inventory management, including monitoring and coordinating restocks
  • Work cross-functionally with internal teams, including fulfillment, customer service, creative, tech and account teams, to support smooth operations
  • Assist with reporting by pulling and compiling data from multiple systems to support inventory management, sales tracking, and chart reporting validation
  • Identify opportunities to improve efficiency and flag process gaps when appropriate
  • Serve as a liaison with artist management and legal teams
  • Assist with user acceptance testing (UAT) by validating functionality, documenting issues, and supporting launch readiness
  • Provide ad hoc support to other departments by assisting with projects and operational tasks as needed

Requirements

  • Bachelor’s degree required, preferably in Business, Merchandising, Marketing, Supply Chain, or a related field
  • 1+ years of experience in a professional environment; eCommerce, merchandising, or operations experience is a plus
  • Shopify experience is a plus
  • Strong organizational skills with excellent attention to detail
  • Ability to manage multiple tasks, meet tight deadlines, and adapt to changing priorities
  • Comfortable working in a fast-paced, high-volume environment
  • Proficiency in Microsoft Office; Strong Excel skills are required
  • Strong communication skills and a collaborative mindset
  • Trustworthy when handling sensitive information
  • Self-starter who can complete tasks and manage multiple projects with minimal supervision
  • Photoshop experience is a plus
  • Flexibility to work non-traditional hours (nights, weekends, holidays) during major launches or peak periods may be required
Benefits
  • Comprehensive medical, dental, and vision coverage
  • Including 100% coverage for out-patient in-network mental health services
  • Fertility coverage for eligible medical plan participants
  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
  • Student Loan Repayment Assistance and Tuition Reimbursement
  • 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
  • A variety of ways to prioritize much-needed time away from work including:
  • Flexible Paid Time Off (PTO) for exempt employees
  • 3-weeks PTO for non-exempt employees
  • 2-weeks paid Winter Break
  • 10 Company Holidays (including Juneteenth and Wellbeing Day)
  • Summer Fridays (between Memorial Day and Labor Day)
  • Generous paid parental leave for every type of parent
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
eCommerceinventory managementuser acceptance testingdata reportingShopifyMicrosoft OfficeExcelPhotoshop
Soft Skills
organizational skillsattention to detailtime managementadaptabilitycommunication skillscollaborative mindsettrustworthinessself-starter
Certifications
Bachelor’s degree