UniUni

Manager

• Manage and nurture key client relationships to ensure long-term partnerships and satisfaction.
• Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner.
• Analyze client needs and develop customized solutions to enhance their logistics experience.
• Monitor and track key account parcel deliveries, proactively resolving any service issues.
• Conduct regular performance reviews with key accounts and provide data-driven insights.
• Prepare and present tailored quotations by applying pricing policies and market intelligence.
• Develop and maintain customer SOPs to ensure consistency in service delivery.
• Collaborate with internal teams to optimize service performance and improve customer experience.
• Track and manage account billing, ensuring invoices are processed and payments are collected on time.
• Identify growth opportunities within existing key accounts to drive additional revenue.
• Assist in the claims process and ensure timely resolutions for key account clients.
• Take on additional tasks as needed to support business objectives.

Key Account Specialist/Manager

Full-stack Engineer

• Design, build, and maintain robust application software using PHP (core and frameworks) and TypeScript, with a focus on scalability and long-term maintainability.
• Architect and implement full-stack solutions, seamlessly integrating server-side logic with frontend interfaces.
• Lead troubleshooting and root-cause analysis of backend systems, identifying and resolving complex issues efficiently.
• Design, build, and integrate RESTful APIs that support internal and external consumers.
• Architect and manage relational and non-relational data storage solutions, ensuring performance, reliability, and data integrity.
• Conduct comprehensive code reviews and drive continuous improvements to codebases for enhanced performance and maintainability.
• Establish and enforce engineering best practices, coding standards, and documentation guidelines across the team.
• Collaborate with product managers, designers, and cross-functional teams to deliver high-quality full-stack web applications.
• Mentor and coach junior and mid-level engineers, fostering a culture of technical excellence and continuous learning.
• Contribute to architectural decision-making and technology roadmap planning.

Key Account Specialist/Manager

Senior Staff Software Engineer