UniUni

Product Operations

• Prepare training materials, user guides, and SOPs ahead of product or feature launches.
• Organize and deliver product training sessions for warehouse teams, station managers and drivers - onsite and remotely.
• Act as a go-to resource during the first days after new feature releases.
• Collect structured feedback from frontline staff and drivers regarding new features, workflows, and usability issues.
• Observe how tools are used in real operational settings and identify improvement opportunities.
• Work closely with Product Managers and Designers to inform future iterations based on user input.
• Collaborate with Operations, QA, and Product team to ensure alignment between real-world workflows and system design.
• Participate in feature brainstorming sessions, sharing frontline insights to help guide product decisions.

Product Operations Specialist

Account Executive

• Strategic Planning: Formulate and execute strategic plans to drive business growth and expand market presence.
• Opportunity Identification: Discover and pursue new business opportunities and strategic partnerships within the logistics sector.
• Client and Stakeholder Relations: Establish and maintain strong relationships with key clients and stakeholders to enhance business partnerships.
• Market Analysis: Conduct in-depth analysis of market trends and competitor activities to inform and refine business strategies.
• Team Leadership: Lead, mentor, and develop a team of business development professionals to achieve targets and foster a high-performance culture.
• Internal Collaboration: Partner with internal teams to ensure the effective delivery of services and operational success.
• Reporting and Presentation: Prepare and present detailed proposals, comprehensive reports, and accurate forecasts to senior management.
• Parcel Volume Growth: Develop strategies to attract new clients and secure parcel volumes, contributing to the company's growth and revenue.
• Additional Tasks: Undertake other duties as assigned to support the overall success of our business and adapt to evolving company needs.

Enterprise Sales Executive

DevOps Engineer

• Monitor, maintain, and troubleshoot production systems and services during night hours.
• Assist in deploying, configuring, and managing AWS infrastructure.
• Perform Linux system administration tasks and ensure server health and availability.
• Support CI/CD pipelines and operational workflows.
• Collaborate with the daytime DevOps team by documenting incidents and providing detailed handover notes.
• For complex system issues, after making an initial assessment of the problem nature, promptly coordinate and assemble the relevant teams to jointly implement emergency mitigation actions and conduct root cause investigations of incidents.

Junior DevOps Engineer

Manager

• Responsible for executing the company’s market sales strategies, enhancing brand value and market influence.
• Align with corporate strategic planning and deeply understand market dynamics and product advantages.
• Maintain customer relationships through regular communication and interaction to build and sustain strong client rapport.
• Ensure customer satisfaction and loyalty while identifying client needs.
• Utilize extensive sales experience and apply data analysis to monitor BD activity effectiveness.
• Adjust strategies based on feedback and ensure activities meet expected goals.
• Develop and maintain new regional clients, manage the entire sales process from sales to payment collection, achieving annual marketing targets.
• Collaborate with the pricing department to formulate sales prices based on client needs and product costs.

BD Manager

• This role is responsible for executing the company’s market sales strategies, enhancing brand value and market influence.
• The candidate will align with corporate strategic planning, deeply understand market dynamics and product advantages; maintain customer relationships through regular communication and interaction to build and sustain strong client rapport, ensuring customer satisfaction and loyalty.
• The candidate must keenly identify client needs, utilize extensive sales experience, proficiently apply data analysis to monitor BD activity effectiveness, adjust strategies based on feedback, and ensure activities meet expected goals.
• Demonstrate strong teamwork, efficient execution, and excellent communication skills

• This role is responsible for executing the company’s market sales strategies, enhancing brand value and market influence.
• The candidate will align with corporate strategic planning, deeply understand market dynamics and product advantages; maintain customer relationships through regular communication and interaction to build and sustain strong client rapport, ensuring customer satisfaction and loyalty.
• The candidate must keenly identify client needs, utilize extensive sales experience, proficiently apply data analysis to monitor BD activity effectiveness, adjust strategies based on feedback, and ensure activities meet expected goals.
• Demonstrate strong teamwork, efficient execution, and excellent communication skills.
• Develop and maintain new regional clients, establish and nurture strong customer relationships, manage the entire sales process from sales to payment collection, and achieve annual, quarterly, and monthly marketing targets.
• Familiarize with company product modules, collaborate with the pricing department to formulate sales prices based on client needs and product costs, and integrate/implement tailored solutions.
• Proactively collect and provide market insights to assist the team in deepening understanding of new regional markets.
• Achieve personal and regional sales plans, deeply engage with industry-leading clients to drive business model innovation, establish benchmarks, and build the company’s service reputation and brand.

Engineer

• Serve as the regional point-of-contact for all planned network changes and optimization efforts.
• Coordinate on-site execution, ensuring team alignment with rollout plans, deadlines, and key performance objectives.
• Actively monitor progress during change events, troubleshoot issues in real-time, and ensure timely resolution of operational blockers.
• Communicate and escalate risks to senior stakeholders as needed to maintain execution momentum.
• Conduct cost and performance analysis before and after implementation to measure the effectiveness and ROI of changes.
• Deliver post-mortem reports on network changes with clear insights, learnings, and improvement opportunities.
• Collaborate with cross-functional teams (e.g., operations, product, engineering, vendors) to ensure seamless implementation of new network designs and city cluster models.
• Drive continuous improvement by tracking metrics, identifying inefficiencies, and suggesting corrective actions.
• Support documentation and reporting, including weekly execution updates and regional change impact summaries.

Logistics Process Engineer

Operations

• Schedule and dispatch driver routes using system tools
• Coordinate with drivers to ensure timely and efficient pickups
• Communicate with warehouse (B2B) clients, handle complaints or inquiries, and maintain strong client relationships
• Monitor pickup operations and prepare regular data reports
• Respond quickly under pressure and resolve issues through coordination

Pickup Operations Coordinator – Mandarin

• Review and validate warehouse invoices for accuracy and policy compliance.
• Investigate and resolve discrepancies in invoices in collaboration with warehouses and vendors.
• Maintain organized records of all invoices and related documentation.
• Act as a liaison between the Global Expansion team, warehouses, and finance department.
• Support the implementation of cost-saving initiatives and operational improvements across warehouses.
• Assist with ad-hoc projects and tasks.

Operations Assistant – Bilingual English, Mandarin

Accountant

• Support day-to-day accounting functions
• Contribute to financial analysis and reporting accuracy
• Participate in process improvement initiatives
• Bridge the gap between junior accounting operations and senior-level reporting

Intermediate Accountant, Bilingual English and Mandarin

• Responsible for supporting day-to-day accounting functions.
• Contribute to financial analysis, reporting accuracy, and process improvement initiatives.
• Bridge the gap between junior accounting operations and senior-level reporting and control.
• Handle full-cycle Accounts Payable and Accounts Receivable processes.
• Maintain accurate and timely general ledger entries and assist in variance analysis.
• Assist with budgeting, forecasting, and ad-hoc financial reporting and analysis.

Senior Accountant – Bilingual English, Mandarin

• Support day-to-day accounting functions
• Contribute to financial analysis, reporting accuracy, and process improvement initiatives
• Bridge the gap between junior accounting operations and senior-level reporting and control

Intermediate Accountant, Bilingual English/Mandarin

Sales

• Develop and maintain new regional clients; establish and nurture strong customer relationships; manage the entire sales process from sales to payment collection; achieve annual, quarterly, and monthly marketing targets.
• Familiarize with company product modules; collaborate with the pricing department to formulate sales prices based on client needs and product costs; integrate/implement tailored solutions.
• Proactively collect and provide market insights to assist the team in deepening understanding of new regional markets.
• Achieve personal and regional sales plans; engage with industry-leading clients to drive business model innovation, establish benchmarks, and build the company’s service reputation and brand.

National Sales Manager

• Assist in receiving, dispatching, inspecting, handling, and stocking inbound products
• Receive returns, count and confirm quantities, determine condition, and complete paperwork
• Arrange for pick-up of shipments, contact delivery drivers, and coordinate schedules
• Communicate effectively with other departments in the company
• Respond quickly to customer/client inquiries, resolve problems, and communicate service issues to supervisor
• Encourage safe work practices in others
• Arrange daily cycle count and follow variance
• Weekly report updates
• Other duties as assigned to the position

Logistics Operations

• Assist in receiving, dispatching, inspecting, handling, and stocking inbound products
• Receive returns, count and confirm quantities, determine condition, and complete paperwork
• Arrange for pick-up of shipments, contact delivery drivers, and coordinate schedules
• Communicate effectively with other departments
• Respond quickly to customer/client inquiries, resolve problems, and communicate service issues to supervisor
• Encourage safe work practices in others
• Arrange daily cycle counts and follow up on variances
• Provide weekly report updates
• Perform other duties as assigned

• 1. Overseas Warehouse Client Development & Account Management
• Proactively develop and maintain overseas warehouse clients, achieving comprehensive coverage of key accounts including but not limited to: platform-certified warehouses, mid-tier overseas warehouses, and other clients with business needs.
• Drive cross-selling/upselling initiatives and establish long-term partnerships with assigned clients.
• Conduct regular check-ins to ensure client satisfaction and resolve operational issues promptly.
• 2. Daily Performance Monitoring & Client Engagement
• Monitor daily order fluctuations at partner warehouses; identify sales signals (e.g., client business expansion, service gaps) and translate insights into actionable revenue growth plans (submit to Account Managers/Operations).
• Collaborate with operations teams on warehouse site visits to diagnose service penetration gaps (vs. competitors) and develop UNI logistics label promotion strategies to directly boost market share and client stickiness.
• Proactively uncover incremental demand during client visits (e.g., ad-hoc transportation, customized services), converting off-platform opportunities into qualified sales leads to drive SMB and new client acquisitions.
• 3. Market Intelligence & Reporting
• Document service gaps, competitor strategies, and client feedback; share insights with HQ to optimize U.S. market approaches.
• Submit weekly reports covering warehouse KPIs, client engagement outcomes, and lead conversion progress.

Sales Representative

Content Marketing Manager

• Own and execute organic content strategy across blog and social channels
• Create overarching social media strategy that ladders up to overall marketing strategy
• Develop and manage social media strategy tied to product launches, events, and ongoing community building
• Write thought leadership content and SEO-optimized blog articles
• Craft social media posts for LinkedIn, Instagram and other channels
• Support and create video content for social channels
• Manage and grow online communities, responding to engagement and fostering conversations
• Manage review sites and online comments, and create processes to handle reviews and inquiries
• Partner with Product, Growth, Design and other cross-functional teams for cohesive storytelling
• Build scalable processes for content creation, community engagement, customer service enquiries and performance tracking
• Measure and report on impact of organic and community initiatives; optimize based on insights
• Represent and maintain brand voice across organic channels
• Lead cross-functional projects to launch and scale initiatives

Content and Community Manager

Bilingual

• Maintain and improve delivery service standards.
• Ensure POD (Proof of Delivery) accuracy and inspect POD data.
• Monitor key logistics data and performance metrics.
• Manage a team to oversee delivery quality.
• Identify potential issues before customer complaints arise.
• Analyze data to optimize logistics operations.
• Collaborate with various departments to develop and enforce quality standards.
• Prevent delivery disputes and reduce errors in the supply chain.

Quality Control Assistant, Bilingual in English and Mandarin

Who Are We? UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services to local, national, and international e-commerce clients.
What Do We Offer? At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.
Role Overview As an Intermediate Accountant, you will be responsible for supporting day-to-day accounting functions while also contributing to financial analysis, reporting accuracy, and process improvement initiatives. This position bridges the gap between junior accounting operations and senior-level reporting and control, making it ideal for a candidate with a solid accounting foundation and a desire to grow into a more analytical or leadership role.