UniUni

Account Manager

• Manage and nurture key client relationships to ensure long-term partnerships and satisfaction
• Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner
• Analyze client needs and develop customized solutions to enhance their logistics experience
• Monitor and track key account parcel deliveries, proactively resolving any service issues
• Conduct regular performance reviews with key accounts and provide data-driven insights
• Prepare and present tailored quotations by applying pricing policies and market intelligence
• Develop and maintain customer SOPs to ensure consistency in service delivery
• Collaborate with internal teams to optimize service performance and improve customer experience
• Track and manage account billing, ensuring invoices are processed and payments are collected on time
• Identify growth opportunities within existing key accounts to drive additional revenue
• Assist in the claims process and ensure timely resolutions for key account clients
• Take on additional tasks as needed to support business objectives

Key Account Manager

Manager

• Develop and maintain new regional clients, establish and nurture strong customer relationships, manage the entire sales process from sales to payment collection, and achieve annual, quarterly, and monthly marketing targets.
• Familiarize with company product modules, collaborate with the pricing department to formulate sales prices based on client needs and product costs, and integrate/implement tailored solutions.
• Proactively collect and provide market insights to assist the team in deepening understanding of new regional markets.
• Achieve personal and regional sales plans, deeply engage with industry-leading clients to drive business model innovation, establish benchmarks, and build the company’s service reputation and brand.

Key Account Manager

BD Manager