UniUni

Account Manager

• Own and manage relationships with assigned key accounts, serving as the primary liaison between the client and internal teams
• Develop account strategies aimed at growing volume, increasing revenue, and expanding service offerings through upselling and cross-selling initiatives
• Regularly engage with clients to understand their evolving needs and identify opportunities for improvement, innovation, and partnership expansion
• Lead and participate in regular business reviews, QBRs, and performance update meetings with key clients
• Monitor and track operational performance, proactively identifying risks, delays, or quality issues, and work closely with the operations team to resolve them
• Drive accountability by creating, analyzing, and presenting key performance reports (delivery performance, SLA adherence, volume trends, risk assessments, etc.) on a weekly/monthly basis
• Develop and maintain SOPs tailored to each key client’s operational needs and requirements
• Provide accurate and customized quotations aligned with internal pricing strategies and market intelligence
• Coordinate with internal teams (operations, billing, customer service, etc.) to ensure timely execution of account activities and quick resolution of escalations
• Oversee AR and billing processes: generate invoices/statements, follow up on outstanding payments, and support claim resolution as needed
• Identify and flag at-risk accounts early and propose solutions to retain and grow those relationships
• Support onboarding of new clients or expansion of services within existing accounts
• Mentor and support junior team members where appropriate and provide coverage when needed

Key Account Manager

Bilingual

• Develop and maintain new regional clients
• Establish and nurture strong customer relationships
• Manage the entire sales process from sales to payment collection
• Achieve annual, quarterly, and monthly marketing targets
• Familiarize with company product modules
• Collaborate with the pricing department to formulate sales prices based on client needs and product costs
• Integrate/implement tailored solutions
• Proactively collect and provide market insights to assist the team in deepening understanding of new regional markets
• Achieve personal and regional sales plans
• Deeply engage with industry-leading clients to drive business model innovation
• Establish benchmarks and build the company’s service reputation and brand.

Key Account Manager

Bilingual Senior BD – EU Market