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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and business development within the logistics industry, focusing on client relationship building, strategic growth initiatives, and performance analysis. Proficient in developing tailored operational strategies and mentoring team members to enhance service delivery and client satisfaction.
Highest-signal resume keywords
Account ManagementBusiness DevelopmentData AnalysisCRM Software ProficiencyNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business GrowthRevenue TargetsOperational Performance MonitoringSOP DevelopmentQuotation Preparation
Soft Skills
Communication SkillsInterpersonal SkillsMentoring
Tools & Technologies
Microsoft Office SuiteCRM Software
Certifications & Qualifications
Bachelor’s Degree in BusinessMBA Preferred
Industry Keywords
Logistics IndustrySmall Parcel DeliveryLast Mile DeliveryClient OnboardingPerformance Reporting
About the role
Key responsibilities & impact- Own and manage relationships with assigned key accounts, serving as the primary liaison between the client and internal teams
- Develop account strategies aimed at growing volume, increasing revenue, and expanding service offerings through upselling and cross-selling initiatives
- Regularly engage with clients to understand their evolving needs and identify opportunities for improvement, innovation, and partnership expansion
- Lead and participate in regular business reviews, QBRs, and performance update meetings with key clients
- Monitor and track operational performance, proactively identifying risks, delays, or quality issues, and work closely with the operations team to resolve them
- Drive accountability by creating, analyzing, and presenting key performance reports (delivery performance, SLA adherence, volume trends, risk assessments, etc.) on a weekly/monthly basis
- Develop and maintain SOPs tailored to each key client’s operational needs and requirements
- Provide accurate and customized quotations aligned with internal pricing strategies and market intelligence
- Coordinate with internal teams (operations, billing, customer service, etc.) to ensure timely execution of account activities and quick resolution of escalations
- Oversee AR and billing processes: generate invoices/statements, follow up on outstanding payments, and support claim resolution as needed
- Identify and flag at-risk accounts early and propose solutions to retain and grow those relationships
- Support onboarding of new clients or expansion of services within existing accounts
- Mentor and support junior team members where appropriate and provide coverage when needed
Requirements
What you’ll need- Bachelor’s degree in Business, Logistics, or related field; MBA preferred
- Minimum of 5 years of experience in business development or sales within the logistics industry (specifically small parcel last mile delivery)
- Proven track record of achieving business growth and revenue targets
- Strong negotiation, communication, and interpersonal skills
- Ability to analyze data and market trends to drive strategic decisions
- Proficiency in CRM software and Microsoft Office Suite
- Willingness to travel as required
Benefits
Comp & perks- Opportunities to achieve career goals
- Skill development and experience broadening
- A fun working environment