UnityBPO

Lead Generation

• Make outbound calls, send targeted emails, and engage prospects through social selling and marketing follow-ups.
• Build and manage a pipeline of qualified prospects — from cold contact through to a booked introductory meeting.
• Own your KPIs and pipeline metrics — we want someone who thrives on hitting targets and holds themselves accountable.
• Qualify leads and seamlessly hand off booked meetings to Account Executives for closing.
• Work directly with leadership to develop and refine outbound strategies.

Lead Generation Representative

Analyst

• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and empathy

Lead Generation Representative

Service Desk Analyst