Service Desk Analyst

UnityBPO

Customer Service Support Specialist assisting patients with questions about healthcare portals and scheduling. Delivering clear and professional support in a remote setting from NM, TX, or AZ.

Posted 6/19/2026full-timeRemote • Arizona, New Mexico, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
Identify and document customer issues clearly and accurately.
Escalate unresolved tickets to appropriate internal teams as needed.
Accurately document every call.
Deliver outstanding customer service through clear communication, patience, and empathy

Requirements

What you’ll need

High School diploma or GED (or equivalent experience)
Must have hard wired connection to router.
Previous experience in a customer service or technical support role
Previous Call Center Experience
Basic knowledge of PC operations and desktop applications
Excellent verbal and written communication skills
Ability to multitask and problem-solve in a fast-paced environment
Ability to maintain and calm, professional demeanor in challenging situations.
Adaptability and self-motivation in a remote work setting.
Strong customer empathy, patience, and a commitment to provide high-quality service.
Preferred but not required: Experience with My Pres and My Chart
Familiarity with medical terminology
Experience working in Electronic Health Record (EHR) systems

Benefits

Comp & perks

Career Growth: We invest in your development and pay for technical certifications
Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
Inclusive Culture: We welcome applicants of all ages and backgrounds.
Supportive Environment: Be part of a team that values transparency, communication, and collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service supporttechnical supportPC operationsdesktop applicationsElectronic Health Record (EHR) systemsMy PresMy Chart

Soft Skills

verbal communicationwritten communicationmultitaskingproblem-solvingpatienceempathyadaptabilityself-motivationprofessional demeanor

Certifications

High School diplomaGED