Unity

Senior Partner Relations Manager – Games/Entertainment

Unity

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

Unity

About the role

  • Define and execute a strategic customer success plans for a selection of Unity’s highest-profile gaming and entertainment customers
  • Serve as the main point of contact for assigned accounts, managing the end-to-end customer journey, developing and maintaining strong, long-lasting relationships with key stakeholders
  • Proactively lead and drive internal account teams to ensure a cohesive and effective customer experience
  • Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
  • Own the Voice of Customer by actively monitoring and managing customer feedback and sentiments, and ensuring the resolution of emerging issues in real-time
  • Create and maintain real-time reporting of responsiveness, service quality and customer satisfaction and use the data to help drive Unity’s customer care culture

Requirements

  • A passion and an understanding of game production lifecycles and customer success in an area of real time 3D, games, or technology
  • Experience in Customer Success, Developer Relations, Technical Project Management, Producing or Account Management in software production, games industry, or other intersecting industries
  • Top-notch social & communication skills, and a highly-proactive personality
  • Able to travel both domestically and internationally
  • Be a fluent English-speaker AND have work proficiency in Russian or French
Benefits
  • Comprehensive health, life, and disability insurance
  • Commute subsidy
  • Employee stock ownership
  • Competitive retirement/pension plans
  • Generous vacation and personal days
  • Support for new parents through leave and family-care programs
  • Office food snacks
  • Mental Health and Wellbeing programs and support
  • Employee Resource Groups
  • Global Employee Assistance Program
  • Training and development programs
  • Volunteering and donation matching program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessTechnical Project ManagementAccount ManagementGame Production LifecyclesReal-time 3DSoftware Production
Soft Skills
Communication SkillsProactive PersonalityRelationship ManagementProblem SolvingStakeholder Management