UnitedLex

Project Manager

• Lead and support all project management activities as part of a dedicated team supporting top tiered law firms and corporations, successfully delivering end-to-end client services in a fast-paced environment.
• Intelligently discuss and consult with case teams regarding collections, data processing, data hosting, review services, and productions. Coordinates calls with appropriate experts as needed, including collections teams, document review managers, consultants, etc. Drives revenue by introducing services and teams to solve critical client needs.
• Facilitates client and counsel calls with confidence to instill trust in UnitedLex processes, recommendations, and deliverables. Proactively contacts the case team to best serve clients' needs and to develop relationships for future work. Provides transparent and consistent communication regarding the status of each case to include scope of changes, cost changes, delays, risks, and more.
• Respond to email within 30 minutes during business hours and within 1 hour outside of reasonable business hours.
• Maintains constant awareness of the activity on assigned cases and proactively prepares other teams for incoming work.
• Demonstrate ownership and accountability for assigned projects and programs, driving them forward, resolving issues proactively and ensuring commitment are met
• Partners with the Document Review Manager to provide consolidated, consistent budgeting and reporting. Ensuring communication is collaborative and is oriented towards the client's needs, not internal team.
• Prepares a project intake document and runs intake call with a case team, including but not limited to the explicit determination of timeline, budget, case team members, production, and review requirements.
• Maintains the project tracker in a state that reflects the current status of the processing work, hosted database, and overall project.
• Performs production anomaly checks of documents to be produced, including but not limited to, conflict coding, redactions, privilege, and family breaks. Completes final production deliverable QC and ensures that at least two levels of QC have been performed and documented.
• Identify opportunities for improvement and proactively raise recommendations with your manager to improve potential processes, tools and service delivery.
• Analyzes active cases, works with Program Director (PD) and other Project Managers to assign a back-up during an absence, and communicates coverage plans to the client prior to leaving the office.
• Mentors and develops less experienced project managers.
• Fosters positive working relationships with other teams and departments to collaboratively serve clients.
• Performs quality checks and approves invoices in a timely manner during each billing cycle.
• Maintain 70% to 80% Billable utilization.

Senior Project Manager

Manager

• Support the COO in monitoring organizational capacity and staffing alignment
• Support the COO in translating strategic priorities into structured initiatives
• Identify opportunities to streamline operational workflows
• Act as a central coordination point across HR, Finance, Legal, and Technology teams
• Track program risks, operational challenges, and facilitate resolution pathways
• Maintain shared documentation and improve operational efficiency