Patient Benefits Specialist
United Energy Workers Healthcare
full-time
Posted on:
Location Type: Office
Location: Murray • Utah • United States
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Salary
💰 $15 - $18 per hour
About the role
- Serve as the primary liaison for patients regarding medical-card benefits under the EEOICPA and RECA programs
- Guide patients through program processes and ensure understanding of available benefits
- Accurately enter, maintain, and track patient data using company systems
- Build and maintain strong relationships with patients, authorized representatives, case managers, and internal teams
- Utilize the company’s CRM system to document and update patient interactions
- Deliver outstanding customer service with a focus on continuous improvement and patient satisfaction
- Conduct patient satisfaction surveys and complete follow-up as needed
- Clearly communicate processes, timelines, and benefits to patients and stakeholders
- Schedule and manage follow-up calls based on individual patient needs
- Provide virtual support during patient assistance events
- Represent the company professionally while prioritizing patient needs
- Perform other duties as assigned
Requirements
- Familiarity with EEOICPA and/or RECA programs, or willingness to complete training
- Prior customer service experience required; telephone-based experience preferred
- Strong communication and interpersonal skills suitable for a liaison role
- Proficiency with Microsoft Office and CRM systems
- Demonstrated commitment to patient confidentiality and privacy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrypatient data trackingcustomer service
Soft skills
communication skillsinterpersonal skillsrelationship buildingproblem-solvingcommitment to confidentiality