United Digestive

Clinical Specialist

• Maintains a comprehensive working knowledge of United Digestive's clinical applications, including EHR, Practice Management, Pathology, Endoscopy, and ancillary systems.
• Provides primary support, troubleshooting, maintenance, and front-end configuration for assigned clinical applications, ensuring optimal system performance and user satisfaction.
• Supports application implementations, upgrades, enhancements, testing, validation, and go-live activities to ensure successful deployment and adoption.
• Serves as lead for assigned workstreams, including new practice integrations, module deployments, system enhancements, and other clinical technology initiatives.
• Facilitates onsite workflow assessments and collaborates with operational and clinical teams to identify opportunities for process improvement, workflow optimization, and increased application utilization.
• Maintains and prioritizes application support requests, issues, and enhancement worklists; provides timely communication, follow-up, and resolution while serving as an escalation point for complex support issues.
• Develops and delivers training content, educational materials, and documentation to support end-user adoption, system consistency, and ongoing competency development.
• Provides responsive and professional customer support for clinical staff by addressing emails, voicemails, phone calls, and support requests in alignment with departmental service level agreements.
• Ensures compliance with organizational policies, HIPAA regulations, and applicable healthcare industry standards.
• Meets established quality, productivity, and service standards while performing additional duties and special projects as assigned.

Clinical Application Specialist