United Digestive

Counselor

• Secure patient accounts financially for endoscopy and hospital procedures and office visits
• Verify and thoroughly document insurance benefits using Greenway and Authorization Worklist
• Manage referrals and authorizations
• Monitor pending accounts and notify office and managerial staff about postponements or cancellations
• Answer the internal FC phone line and assist employees with verification and billing issues
• Work with self-pay patients and patients with outstanding balances or time-of-service deposits to establish payment plans
• Assist with patient voicemail, document import, and patient portal tasks
• Complete special verification assignments
• Calculate and notify patients of payments, outstanding balances, and deposits due
• Collect, record, and update patient demographic and insurance information
• Counsel patients and relatives regarding payment for medical treatment or procedures
• Answer emails and voicemails promptly
• Complete information requests from United Digestive staff
• Maintain HIPAA compliance and confidentiality
• Participate in staff meetings and marketing activities
• Complete other duties and special projects as assigned

Financial Counselor I

Accounts Receivable

• Responsible for the ICD and CPT coding, data entry and claims processing
• Claim scrubs for clean claim submission
• Work appeals/denials in a timely manner
• Accurate coding and claims submission
• Reviews and analyzes patient records
• Research coding and claims questions
• Ensures appropriate modifiers are assigned
• Provides support to office managers and staff
• Participates in coding audits and educational endeavors
• Stays up to date on coding changes and updates
• Answers emails and voicemails and returns calls
• Completes requests for information promptly
• Abides by and promotes HIPAA compliance
• Participates in staff meetings as directed

Accounts Receivable Specialist

Clinical Specialist

• Maintains a comprehensive working knowledge of United Digestive's clinical applications, including EHR, Practice Management, Pathology, Endoscopy, and ancillary systems.
• Provides primary support, troubleshooting, maintenance, and front-end configuration for assigned clinical applications, ensuring optimal system performance and user satisfaction.
• Supports application implementations, upgrades, enhancements, testing, validation, and go-live activities to ensure successful deployment and adoption.
• Serves as lead for assigned workstreams, including new practice integrations, module deployments, system enhancements, and other clinical technology initiatives.
• Facilitates onsite workflow assessments and collaborates with operational and clinical teams to identify opportunities for process improvement, workflow optimization, and increased application utilization.
• Maintains and prioritizes application support requests, issues, and enhancement worklists; provides timely communication, follow-up, and resolution while serving as an escalation point for complex support issues.
• Develops and delivers training content, educational materials, and documentation to support end-user adoption, system consistency, and ongoing competency development.
• Provides responsive and professional customer support for clinical staff by addressing emails, voicemails, phone calls, and support requests in alignment with departmental service level agreements.
• Ensures compliance with organizational policies, HIPAA regulations, and applicable healthcare industry standards.
• Meets established quality, productivity, and service standards while performing additional duties and special projects as assigned.

Financial Counselor I

Accounts Receivable Specialist

Clinical Application Specialist