Clinical Application Specialist

United Digestive

Clinical Application Specialist providing application support and training for healthcare software systems. Implementing, optimizing, and maintaining eClinicalWorks and related technologies in a clinical environment.

Posted 7/8/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Maintains a comprehensive working knowledge of United Digestive's clinical applications, including EHR, Practice Management, Pathology, Endoscopy, and ancillary systems.
Provides primary support, troubleshooting, maintenance, and front-end configuration for assigned clinical applications, ensuring optimal system performance and user satisfaction.
Supports application implementations, upgrades, enhancements, testing, validation, and go-live activities to ensure successful deployment and adoption.
Serves as lead for assigned workstreams, including new practice integrations, module deployments, system enhancements, and other clinical technology initiatives.
Facilitates onsite workflow assessments and collaborates with operational and clinical teams to identify opportunities for process improvement, workflow optimization, and increased application utilization.
Maintains and prioritizes application support requests, issues, and enhancement worklists; provides timely communication, follow-up, and resolution while serving as an escalation point for complex support issues.
Develops and delivers training content, educational materials, and documentation to support end-user adoption, system consistency, and ongoing competency development.
Provides responsive and professional customer support for clinical staff by addressing emails, voicemails, phone calls, and support requests in alignment with departmental service level agreements.
Ensures compliance with organizational policies, HIPAA regulations, and applicable healthcare industry standards.
Meets established quality, productivity, and service standards while performing additional duties and special projects as assigned.

Requirements

What you’ll need

High school diploma or GED required; associate's or bachelor's degree in Healthcare Administration, Information Technology, Business, or a related field preferred.
A minimum of two (2) years of healthcare experience is preferred, including implementation, support, and optimization of eClinicalWorks (eCW) and the use of eCW reporting and analytics tools.
Experience developing and delivering end-user training programs and supporting software adoption initiatives is preferred.
Working knowledge of healthcare regulations and compliance requirements, including HIPAA, Meaningful Use, and quality reporting programs, is preferred.
Proficiency in Microsoft Office applications is required, with advanced Excel skills, including data analysis, reporting, pivot tables, and data validation.

Benefits

Comp & perks

As needed for business requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EHR SupportPractice Management SystemsData AnalysisReportingPivot TablesData ValidationApplication ConfigurationSystem TroubleshootingApplication EnhancementQuality Reporting

Soft Skills

Customer SupportCommunicationCollaborationProblem-SolvingTraining Delivery