Unisys

CCaaS Support Engineer

Unisys

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Delivers remote support for clients and/or enterprise application users.
  • Monitors user requests and systems issues, responding to and diagnosing service outages and operational problems.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend resolution strategies.
  • Provides software related updates, maintenance and support for network, system and device users.
  • Performs software testing and deployment.
  • Executes software maintenance, including patching and upgrades.
  • Provides anti-virus management and support.
  • Performs all work to meet agreed time, cost and quality constraints.

Requirements

  • BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience
Benefits
  • Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
  • Work in rotational shifts
  • Provide on-call support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software testingsoftware deploymentdiagnostic techniquesanti-virus managementsoftware maintenancepatchingupgrades
Soft Skills
problem-solvingcommunicationtime managementorganizational skills