Solution Manager – DWS
Unisys
full-time
Posted on:
Location Type: Office
Location: Budapest • Hungary
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About the role
- Drive the evolution of the existing experience management offerings to produce innovative, state-of-the-art offerings.
- Measure and improve the experience of end users using IT tools, applications, and services.
- Monitor user experiences and provide data for Experience Level Agreements (XLAs).
- Identify new experience-related offerings and innovative technology.
- Work with stakeholders to market, sell, solution, price, and deliver Experience Management services.
- Lead the Portfolio Lifecycle Management process and ensure alignment with DWS strategy and partner ecosystem.
- Analyze feasibility to enhance Experience Management services leveraging emerging technologies.
Requirements
- University degree and/or 5-10 years of related experience with delivery of digital workplace services and solution management.
- At least 2 years’ experience in Experience Management operations.
- Understands and knows how to implement ITIL processes such as Portfolio Management and Service-level management.
- Familiar with proactive incident detection and resolution using Digital Experience tools.
- Familiar with the development and usage of SLAs, KPIs, and XLAs.
- Ability to think 'outside the box'.
- Takes the initiative in connecting and collaborating with individuals across the globe and in various time zones.
- Highly motivated, working effectively remotely without constant oversight.
- Initiative-taking, consultative and an excellent problem solver.
- Able to explain complex topics simply.
- Open-minded, hands-on mentality, curious, hands-on, and pragmatic character.
- Able to evaluate tradeoffs between build vs. buy options, considering multiple use case scenarios.
- Ability to gain buy-in and cooperation from a wide range of stakeholders without direct authority.
- Experienced in architecting solutions to launch services to market successfully.
- Comfortable working in innovative technology and in a fast-paced environment.
- Willing to be client facing with strong executive level communication skills.
- Understanding of deal financials with a basic understanding of accounting principles.
- Experience working with sales teams along with operations and solution development around how offerings should evolve and mature against changing market requirements.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Experience ManagementITIL processesPortfolio ManagementService-level managementDigital Experience toolsSLAsKPIsXLAssolution architecturedigital workplace services
Soft Skills
initiative-takingproblem solvingcollaborationcommunicationopen-mindednesscuriosityhands-on mentalitymotivationadaptabilityexecutive communication
Certifications
university degree