IT Service Management – Presales Solution Architect
Unisys
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Design & Deliver Solutions
- Lead or contribute to the design of multi-year, commercially viable managed services
- Map client needs to standardize GDS offerings and coordinate full solution development
- Produce cost inputs, architecture artefacts, and service design deliverables
- Collaborate with platform delivery, sales, and finance to ensure validation and sign-off
- Engage & Influence Stakeholders
- Experience engaging C-level stakeholders, though current focus is on internal stakeholder alignment
- Deliver presales presentations and articulate solution value clearly and credibly
- Analyse current states, uncover transformation levers, and shape business-aligned roadmaps
- Demonstrate Value & Drive Innovation
- Translate GDS capabilities into client outcomes and business impact
- Identify gaps, risks, and differentiators during solution shaping
- Share customer insights to inform offering development and improve solution relevance
- Learn, Grow & Contribute
- Build fluency across GDS services (e.g. ITSM, SIAM, MIM, OCM, T&T, PMO)
- Contribute to team development through reviews, artefacts, and process improvements
Requirements
- ITIL 4 Foundation certification (required)
- 6–10 years’ experience in service management AND presales
- Experience engaging C-level stakeholders, with current focus on internal engagements that are evolving outward
- Familiarity with managed services design, costing, and delivery in an MSP environment, including the use of productised and standardised solution models
- Strong commercial awareness and excellent communication skills
Benefits
- No specific benefits listed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service managementmanaged services designcostingsolution developmentarchitecture artefactsservice designtransformation analysisroadmap shapingGDS capabilitiesprocess improvements
Soft skills
stakeholder engagementcommunicationinfluencecollaborationpresentation skillscommercial awarenessteam developmentcustomer insightsvalue demonstrationinnovation
Certifications
ITIL 4 Foundation