Unisys

ServiceNow Solution Architect

Unisys

full-time

Posted on:

Location Type: Office

Location: Bangalore • 🇮🇳 India

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Job Level

SeniorLead

Tech Stack

CloudITSMServiceNowSOAP

About the role

  • Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements
  • Own end-to-end delivery including requirements analysis, solution design, development, testing, deployment, and post-production support
  • Design and develop custom ServiceNow applications from scratch, adhering to platform best practices
  • Provide architectural leadership across ServiceNow modules including: ITSM, ITOM, ITAM, CSM, ITBM (APM & PPM), FSM
  • Define and enforce platform governance, design standards, and best practices to ensure scalability, performance, and maintainability
  • Lead, mentor, and review work of onshore and offshore development teams
  • Support story refinement, effort estimation, solution proposals, and technical design documentation
  • Collaborate with business stakeholders to translate functional requirements into robust technical solutions
  • Oversee demand management, release planning, and platform roadmap discussions
  • Identify opportunities for platform optimization, automation, and reuse
  • Ensure compliance with security, performance, and operational standards.

Requirements

  • 8-10 years of experience on the ServiceNow platform, with significant 3 years in an Architect or Lead role
  • Strong hands-on expertise with: ServiceNow scripting (Client Scripts, Business Rules, Script Includes, UI Actions)
  • Custom applications and scoped app development
  • Flow Designer and legacy workflows
  • Service Portal / UI Builder
  • Experience designing and implementing integrations using: REST / SOAP APIs, MID Server, IntegrationHub
  • Deep understanding of ServiceNow data model, CMDB, ACLs, and security
  • Proven experience leading enterprise-scale ServiceNow implementations
  • Strong communication skills with the ability to engage both technical and non-technical stakeholders
  • Preferred Qualifications: Experience with Agile / SAFe delivery models
  • Prior experience defining platform strategy and long-term roadmaps
  • Exposure to cloud platforms, enterprise integrations, or DevOps pipelines
  • Experience supporting global implementations across multiple regions.
Benefits
  • Equal Opportunity Employer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow platform architecturecustom applications developmentServiceNow scriptingREST APIsSOAP APIsFlow DesignerService PortalUI BuilderCMDBAgile
Soft skills
leadershipmentoringcommunicationcollaborationrequirements analysissolution designstakeholder engagementeffort estimationtechnical documentationplatform governance