Unily

Delivery Manager – Maternity Cover

Unily

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Tech Stack

PMP

About the role

  • Develop and maintain comprehensive project plans that align with client objectives and delivery methodology.
  • Track and manage project milestones, timelines, and deliverables to deliver key client outcomes.
  • Identify, assess, and mitigate project risks throughout the implementation lifecycle.
  • Coordinate resource allocation and cross-functional team activities.
  • Ensure project deliverables meet quality standards and client expectations.
  • Manage scope, budget, and timeline expectations with clients and internal teams.
  • Build and maintain strong relationships with key client stakeholders.
  • Conduct regular client check-ins and status meetings.
  • Set and manage client expectations throughout the implementation process.
  • Ensure clients are informed, supported, and aligned with project activities.
  • Act as a primary point of contact for client implementation inquiries.
  • Anticipate potential issues and proactively address client concerns.
  • Guide clients through the implementation journey from kickoff to go-live.
  • Coordinate activities between client teams and internal functional groups.
  • Inform clients of operating model, implementation methodology, and milestone expectations.
  • Provide guidance to clients on implementation best practices and requirements.
  • Manage escalations and resolve implementation challenges.
  • Ensure smooth transition from implementation to ongoing support.
  • Partner with PS pre-sales and sales teams to scoping new opportunities where needed.
  • Contribute to the development of statements of work, including scope, effort estimates, and timelines.
  • Participate in client presentations outlining professional services methodology and approach.
  • Support proposal development for implementation services.
  • Provide input on implementation feasibility and resource requirements for potential projects.
  • Maintain accurate project documentation including plans, status reports, and meeting notes.
  • Track and report on project KPIs and metrics.
  • Identify and implement process improvements for delivery efficiency.
  • Collaborate with other Delivery Managers to standardize best practices.
  • Contribute to the development of implementation methodologies and tools.
  • Coordinate activities across cross-functional implementation teams.
  • Provide guidance to Associate Delivery Managers and implementation team members.
  • Foster collaboration between Consultants, Solutions Architects, and other team members.
  • Communicate effectively with all project stakeholders.
  • Contribute to knowledge sharing and team capability development.

Requirements

  • 4+ years of experience in project management, client delivery, or related roles.
  • History of successfully managing software implementation projects.
  • Experience building and maintaining client relationships.
  • Background in managing cross-functional teams.
  • Experience with software implementation or SaaS deployment.
  • Strong knowledge of project management methodologies and best practices.
  • Excellent planning, organizational, and time management abilities.
  • Experience managing multiple projects simultaneously.
  • Ability to identify and mitigate project risks effectively.
  • Proficiency with project management tools and techniques.
  • Excellent written and verbal communication abilities.
  • Strong presentation and facilitation skills.
  • Experience setting and managing client expectations.
  • Problem-solving and conflict resolution capabilities.
  • Ability to build trust and credibility with clients.
  • Adaptability and flexibility in dynamic environments.
  • Strong attention to detail and process orientation.
  • Ability to work under pressure and meet deadlines.
  • Analytical thinking and decision-making capabilities.
  • Understanding of software implementation processes and challenges.
  • Bachelor's degree or commensurate experience required.
  • Project Management Professional (PMP) certification or equivalent preferred.
  • Agile/Scrum certifications a plus.
Benefits
  • 23 vacation days
  • 10 sick days
  • 1 annual volunteer day and 1 day off for your birthday!
  • Medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels.
  • 1x your annual salary in Life and AD&D coverage at no cost to you.
  • 5% match on your 401(k) and no vesting schedule after your first 90 days.
  • Commitment to sustainability and giving back to the community.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementsoftware implementationSaaS deploymentproject management methodologiesproject management toolsrisk managementprocess improvementsKPI trackingresource allocationdocumentation
Soft Skills
client relationship managementplanningorganizational skillstime managementcommunicationpresentation skillsproblem-solvingconflict resolutionadaptabilityattention to detail
Certifications
Project Management Professional (PMP)Agile certificationScrum certification