Unily

Manager

• Lead the successful implementation or optimization of solutions for clients
• Manage projects end to end including project plans, coordinating professional services activities, and building strong client relationships
• Develop and maintain comprehensive project plans that align with client objectives and delivery methodology
• Track and manage project milestones, timelines, and deliverables to deliver key client outcomes
• Identify, assess, and mitigate project risks throughout the implementation lifecycle
• Coordinate resource allocation and cross-functional team activities
• Ensure project deliverables meet quality standards and client expectations
• Manage scope, budget, and timeline expectations with clients and internal teams
• Build and maintain strong relationships with key client stakeholders
• Conduct regular client check-ins and status meetings
• Set and manage client expectations throughout the implementation process
• Guide clients through the implementation journey from kickoff to go-live
• Coordinate activities between client teams and internal functional groups
• Provide guidance to clients on implementation best practices and requirements
• Maintain accurate project documentation including plans, status reports, and meeting notes
• Track and report on project KPIs and metrics
• Identify and implement process improvements for delivery efficiency
• Contribute to knowledge sharing and team capability development

Delivery Manager