Unily

Support Engineer

• You will be the frontline problem solver for our clients—owning the end‑to‑end case lifecycle and ensuring every interaction is fast, insightful, and high‑quality.
• You’ll combine technical troubleshooting, product expertise, and AI‑assisted investigation to deliver world‑class support across regions in a follow‑the‑sun model.
• Ensuring first contact resolution and high-quality case documentation.
• Active contribution to knowledge and AI improvements.

Customer Support Engineer