Unily

Manager

• Lead the successful implementation or optimization of solutions for clients
• Manage projects end to end including project plans, coordinating professional services activities, and building strong client relationships
• Develop and maintain comprehensive project plans that align with client objectives and delivery methodology
• Track and manage project milestones, timelines, and deliverables to deliver key client outcomes
• Identify, assess, and mitigate project risks throughout the implementation lifecycle
• Coordinate resource allocation and cross-functional team activities
• Ensure project deliverables meet quality standards and client expectations
• Manage scope, budget, and timeline expectations with clients and internal teams
• Build and maintain strong relationships with key client stakeholders
• Conduct regular client check-ins and status meetings
• Set and manage client expectations throughout the implementation process
• Guide clients through the implementation journey from kickoff to go-live
• Coordinate activities between client teams and internal functional groups
• Provide guidance to clients on implementation best practices and requirements
• Maintain accurate project documentation including plans, status reports, and meeting notes
• Track and report on project KPIs and metrics
• Identify and implement process improvements for delivery efficiency
• Contribute to knowledge sharing and team capability development

Delivery Manager

Software Engineer

• Lead the execution of client delivery development projects by managing a team of full-stack engineers
• Deliver high-quality solutions as an extension of the OOTB product offerings including system integrations, custom widgets, and migration tooling
• Train the team on estimation and feasibility analysis best practices and timeline management
• Establish and enforce development best practices, code quality standards, and delivery methodologies
• Oversee the technical architecture of client engagements
• Support critical build-versus-buy decisions to ensure scalable, maintainable solutions
• Build, mentor, and grow a high-performing team of full-stack and QA engineers
• Foster a culture of technical excellence, continuous learning, and customer obsession
• Establish career development paths and conduct technical reviews to ensure code standards and alignment to customer requirements
• Ensure your team has the tools and support needed to succeed
• Leverage resource management strategies, processes and associated tooling
• Partner to optimize resource utilization
• Establish effective capacity planning frameworks to support management of multiple projects concurrently
• Create contingency plans to address resource constraints and demand fluctuations
• Establish and maintain a robust collaboration framework with Product and Product Engineering teams
• Participate in product roadmap discussions and provide customer insights that inform product direction
• Ensure Professional Services solutions complement or extend rather than compete with product capabilities
• Partner in defining and implementing information architecture best practices across all client solutions engagements
• Ensure consistency in how we structure data, design system integrations, and build extensible solutions
• Create reusable patterns and frameworks that accelerate delivery while maintaining quality
• Design solutions that can evolve with both client needs and product capabilities

Director, Professional Services Engineering

• Develop and maintain comprehensive project plans that align with client objectives and delivery methodology.
• Track and manage project milestones, timelines, and deliverables to deliver key client outcomes.
• Identify, assess, and mitigate project risks throughout the implementation lifecycle.
• Coordinate resource allocation and cross-functional team activities.
• Ensure project deliverables meet quality standards and client expectations.
• Manage scope, budget, and timeline expectations with clients and internal teams.
• Build and maintain strong relationships with key client stakeholders.
• Conduct regular client check-ins and status meetings.
• Set and manage client expectations throughout the implementation process.
• Ensure clients are informed, supported, and aligned with project activities.
• Act as a primary point of contact for client implementation inquiries.
• Anticipate potential issues and proactively address client concerns.
• Guide clients through the implementation journey from kickoff to go-live.
• Coordinate activities between client teams and internal functional groups.
• Inform clients of operating model, implementation methodology, and milestone expectations.
• Provide guidance to clients on implementation best practices and requirements.
• Manage escalations and resolve implementation challenges.
• Ensure smooth transition from implementation to ongoing support.
• Partner with PS pre-sales and sales teams to scoping new opportunities where needed.
• Contribute to the development of statements of work, including scope, effort estimates, and timelines.
• Participate in client presentations outlining professional services methodology and approach.
• Support proposal development for implementation services.
• Provide input on implementation feasibility and resource requirements for potential projects.
• Maintain accurate project documentation including plans, status reports, and meeting notes.
• Track and report on project KPIs and metrics.
• Identify and implement process improvements for delivery efficiency.
• Collaborate with other Delivery Managers to standardize best practices.
• Contribute to the development of implementation methodologies and tools.
• Coordinate activities across cross-functional implementation teams.
• Provide guidance to Associate Delivery Managers and implementation team members.
• Foster collaboration between Consultants, Solutions Architects, and other team members.
• Communicate effectively with all project stakeholders.
• Contribute to knowledge sharing and team capability development.

Delivery Manager – Maternity Cover

Sales Operations Manager

• Partner with Product, Marketing, Sales and RevOps to create and maintain enablement content: sales playbooks, battle cards, pitch decks, scripts, email templates and talk-tracks.
• Use feedback, performance insights, and frontline input from Sales and BDR Managers to identify content gaps and opportunities for improvement.
• Coordinate and facilitate our Sales and BDR/SDR onboarding programmes, ensuring new hires ramp quickly and confidently; supporting the measurement of ramp effectiveness by maintaining accurate completion, engagement and time-to-productivity data.
• Support implementation of scalable sales methodologies and processes (for example MEDDICC, Challenger) aligned with pipeline stages, deal motion and revenue goals.
• Drive adoption and best practices of enablement technologies and tools such as CRM (Salesforce), sales engagement platforms (Gong and Clay), learning management systems and analytics tools.
• Work closely with sales leadership and RevOps to measure enablement impact, identify skill gaps, report on productivity metrics and iterate programmes based on data.
• Act as an internal consultant and advisor to commercial stakeholders: provide coaching, facilitate workshops, enable best practice sharing and promote a high-performance culture aligned to Unily’s core behaviours.
• Work closely with your colleagues in Product Enablement to ensure product updates, release information, and technical content are translated into clear, usable resources for the Sales, BDR/SDR, and Pre-Sales teams; ensuring consistency, avoiding duplication, and contributing to a single, unified approach to product-related enablement across the organisation.

Delivery Manager

Director, Professional Services Engineering

Delivery Manager – Maternity Cover

Sales Enablement Manager