Unify

Product Designer

• Help craft expressive yet simple experiences in Unify’s system-of-action for go-to-market teams
• Deliver high-quality, user-centered designs that evolve core surfaces and elevate overall user experience
• Design, prototype, and iterate on intricate workflows and high-fidelity visuals to meet complex user needs
• Partner closely with Product Management, Engineering, and Go-to-Market to shape product roadmap and strategy
• Champion the user in product decisions; drive a culture of deep user empathy and leverage research and data to inform design direction

• Define the Vision: own and articulate the overarching design vision and strategy for Unify, ensuring it aligns with our company goals and drives the future of our product.
• Drive Craft & Quality: Champion and elevate the craft of design across the organization. You will be the standard-bearer for quality, establishing processes and systems that ensure we ship polished, thoughtful, and impactful work.
• Lead & Develop a team of Designers: Lead, mentor, and grow our team of talented product designers. Foster a collaborative, innovative, and inclusive culture that empowers designers to do their best work. Develop career paths and growth opportunities for your team members.
• Be a Strategic Partner: Act as a key member of the product leadership team, collaborating closely with peers in Product Management, Engineering, and Go-to-Market to shape our product roadmap and strategy.
• Champion the User: Be the ultimate advocate for our users in all product decisions. Drive a culture of deep user empathy and leverage research and data to inform our design direction.
• Scale Design Operations: Implement and refine design processes (UX research, prototyping, QA, and documentation), and systems to create efficiency and excellence as we scale.

Head of Design

Product Operations

• Join Unify, a go-to-market platform building warm outbound for sales
• Serve as Product Operations Specialist at intersection of customer experience, product, and operations
• Build and optimize support infrastructure and ensure exceptional customer experiences
• Work closely with product and engineering to enhance operational efficiency and scale processes
• Act as customer advocate and provide expert guidance
• Develop and maintain knowledge base content using Pylon
• Use product to identify friction points and provide structured feedback
• Design and implement scalable support processes
• Experiment with new support strategies and AI tools
• Collaborate on bug reporting, feature requests, and prioritization
• Maintain operational dashboards and documentation for common customer scenarios

Product Operations Specialist

Sales Engineer

• Unify mission and company background
• Serve as technical face of product partnering with Account Executives and prospects
• Translate customer pain points into tailored solutions
• Deliver demos showcasing Signals, Plays, Sequences, AI Agents, and Dashboards
• Support pilots and PoVs
• Collaborate cross-functionally to advocate for customer needs and product improvements
• Prepare collateral including architectures, competitive analyses, and customer-facing materials
• Stay sharp on Unify’s roadmap and competitive landscape