Unify

Product Operations

• Join Unify, a go-to-market platform building warm outbound for sales
• Serve as Product Operations Specialist at intersection of customer experience, product, and operations
• Build and optimize support infrastructure and ensure exceptional customer experiences
• Work closely with product and engineering to enhance operational efficiency and scale processes
• Act as customer advocate and provide expert guidance
• Develop and maintain knowledge base content using Pylon
• Use product to identify friction points and provide structured feedback
• Design and implement scalable support processes
• Experiment with new support strategies and AI tools
• Collaborate on bug reporting, feature requests, and prioritization
• Maintain operational dashboards and documentation for common customer scenarios

Product Operations Specialist

Sales Engineer

• Unify mission and company background
• Serve as technical face of product partnering with Account Executives and prospects
• Translate customer pain points into tailored solutions
• Deliver demos showcasing Signals, Plays, Sequences, AI Agents, and Dashboards
• Support pilots and PoVs
• Collaborate cross-functionally to advocate for customer needs and product improvements
• Prepare collateral including architectures, competitive analyses, and customer-facing materials
• Stay sharp on Unify’s roadmap and competitive landscape