Unify

Customer Success Manager – Activation & Lifecycle

Unify

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $150,000 - $180,000 per year

About the role

  • Own Activation & Onboarding
  • Lead customers from kickoff through onboarding, driving rapid time-to-value and strong early adoption.
  • Manage structured implementation including technical setup, enablement, outbound campaign configuration, and testing.
  • Align with customer stakeholders on goals, workflows, and success plans that create early momentum.
  • Drive Adoption Across the Lifecycle
  • Guide customers post-onboarding through regular touchpoints focused on performance, usage, and outcomes.
  • Identify adoption gaps quickly and put clear, actionable plans in place to course correct.
  • Maintain a strong understanding of each customer's operational needs and evolving expectations.
  • Own Renewal & Expansion
  • Serve as the primary strategic partner from activation through renewal.
  • Maintain executive alignment, proactive communication, and multithreaded relationships.
  • Identify expansion opportunities based on usage and customer maturity, and support or lead commercial conversations by framing value, ROI, and measurable impact.
  • Use Data to Drive Strategy
  • Analyze customer behavior, feature adoption, and outbound performance to assess health and surface risk.
  • Deliver insight-rich business reviews that move customers toward stronger performance.
  • Flag at-risk accounts early and build targeted intervention plans.
  • Influence Product
  • Maintain a tight feedback loop with Product on friction points, feature gaps, and patterns uncovered throughout the customer journey.
  • Document and share insights to create repeatable wins across the customer base.

Requirements

  • 5+ years in Customer Success, Implementation, Account Management, or a similar customer-facing role in a high-growth B2B SaaS environment
  • Demonstrated success owning customer relationships across onboarding and lifecycle
  • Experience supporting or leading renewals and expansions
  • Background in outbound sales tools, RevOps, or GTM technology is a strong plus
Benefits
  • Comprehensive benefits package including medical, dental, vision, and 401(k)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingimplementation managementcampaign configurationdata analysisperformance assessmentrisk assessmentcustomer relationship managementrenewal managementexpansion strategybusiness review delivery
Soft Skills
communicationstakeholder alignmentstrategic partnershipproactive engagementinfluenceproblem-solvingadaptabilitycollaborationcustomer advocacyrelationship building