Unifin Inc

Social Media Manager

• Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
• Track and engage with relevant conversations on Reddit, X/Twitter, LinkedIn, and other social platforms.
• Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
• Escalate sensitive or compliance-related issues to internal leadership before responding.
• Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
• Work closely with leadership to ensure messaging aligns with compliance standards (FDCPA, Reg F,etc.).
• Develop processes to ensure timely responses and continuous monitoring.

Social Media Reputation Manager

Email Marketing Manager

• About the Role We are seeking a highly skilled and detail-oriented Email Marketing Manager to oversee our email and text communications strategy. This individual will focus heavily on email deliverability, content creation, and performance optimization (90% email / 10% text), ensuring our campaigns reach the right audience, deliver the right message, and drive measurable results.
• Key Responsibilities:
• Email Infrastructure & Deliverability
• - Manage and monitor email domains, IP reputation, and inbox placement.
• - Implement SPF, DKIM, DMARC and maintain compliance with regulatory requirements.
• - Oversee sender reputation and resolve deliverability issues.
• Content & Campaign Creation
• - Create and refine email templates and content (empathy, urgency, demands).
• - Develop compelling subject lines, copy, and CTAs.
• - Run A/B testing across content and design.
• - Manage and schedule SMS/text campaigns (10%).
• Campaign Management & Analytics
• - Launch and manage multi-segmented campaigns.
• - Track click-throughs, portal logins, and inbound calls.
• - Own UTM parameter setup and reporting.
• - Provide insights to optimize performance.
• Cross-Team Collaboration
• - Ensure campaigns align with compliance and business goals.
• - Provide regular reporting dashboards to leadership.