Property Manager
Pavago
Social Media Reputation Manager
Unifin Inc
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
- Track and engage with relevant conversations on Reddit, X/Twitter, LinkedIn, and other social platforms.
- Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
- Escalate sensitive or compliance-related issues to internal leadership before responding.
- Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
- Work closely with leadership to ensure messaging aligns with compliance standards (FDCPA, Reg F,etc.).
- Develop processes to ensure timely responses and continuous monitoring.
Requirements
- 2+ years of experience in online reputation management, social media, digital marketing, or community management.
- Exceptional English writing and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Experience using monitoring/ORM tools (Sprout Social, Brandwatch, Reputation.com, Meltwater, or similar).
- Familiarity with U.S. business culture and professionalism in communication.
- (Preferred but not required) Experience in financial services, collections, or other regulated industries.
- Based in the Philippines / WFH/Remote setup
