Uneekor, Inc.

Support Engineer

• Level 2 support resolves complex, escalated issues that require advanced troubleshooting skills and a strong working knowledge of Uneekor products and systems.
• Provide technical assistance in the installation, implementation, configuration, and troubleshooting of hardware and software products.
• Diagnose and resolve technical issues, including network connectivity and system errors.
• Follow up with clients to ensure their systems are fully functional after troubleshooting.
• Respond to technical support inquiries via phone, email, and chat in a timely and professional manner.
• Document technical knowledge in the knowledge database.
• Thorough documentation of customer interactions within the Uneekor’s CRM platform (Hubspot).
• Mentor level 1 support specialists on department policies and procedures.
• Collaborate with other teams to escalate and resolve complex technical issues.
• Escalates unresolved issues to Level 3 Support.
• Keep up to date with industry trends, emerging technology, Uneekor’s hardware and software products, and technical support processes.

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