Claims Manager
US Acute Care Solutions
Case Manager
<Undefined>
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee case management by assigning the most appropriate resources to each job.
- Ensure an engaged and accountable workforce by setting clear performance expectations.
- Collaborate with leadership to maintain open and consistent communication.
- Work closely with Sales to maintain superior client satisfaction.
- Respond to urgent client and resource requests, including those outside normal business hours.
- Develop case-specific standing orders and communicate them to all relevant departments.
- Build and maintain strong relationships with service providers, affiliates, and legal teams.
- Monitor job progress and ensure timely resource turn-ins using best practices.
- Consult with Production teams to coordinate rough drafts, exhibits, transcripts, and video deliverables.
- Research case details, including depositions, complaints, and legal filings, to proactively plan for upcoming needs.
- Document all case details in internal systems to ensure smooth case execution.
Requirements
- Excellent interpersonal, verbal/written communication, and organizational skills.
- Strong attention to detail with the ability to multitask and shift priorities.
- Proactive problem-solving skills and the ability to drive process improvements.
- Ability to work under pressure and meet tight deadlines.
- Team player with a collaborative mindset and a strong sense of accountability.
- Ability to quickly learn and utilize company technology platforms.
- Experience in litigation support, case management, or a related field is a plus.
- Ability to respond to urgent client and resource requests, including outside normal business hours.
Benefits
- medical, dental, and vision coverage
- flexible spending accounts
- commuter benefits
- life insurance
- short- and long-term disability
- paid parental leave
- employee assistance programs
- pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementlitigation supportperformance expectationsresource allocationprocess improvementsjob progress monitoringdocument managementresearch skillsmultitaskingdeadline management
Soft skills
interpersonal skillsverbal communicationwritten communicationorganizational skillsattention to detailproactive problem-solvingcollaborative mindsetaccountabilityability to work under pressureability to shift priorities
