Manager

• Oversee case management by assigning the most appropriate resources to each job.
• Ensure an engaged and accountable workforce by setting clear performance expectations.
• Collaborate with leadership to maintain open and consistent communication.
• Work closely with Sales to maintain superior client satisfaction.
• Respond to urgent client and resource requests, including those outside normal business hours.
• Develop case-specific standing orders and communicate them to all relevant departments.
• Build and maintain strong relationships with service providers, affiliates, and legal teams.
• Monitor job progress and ensure timely resource turn-ins using best practices.
• Consult with Production teams to coordinate rough drafts, exhibits, transcripts, and video deliverables.
• Research case details, including depositions, complaints, and legal filings, to proactively plan for upcoming needs.
• Document all case details in internal systems to ensure smooth case execution.

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