Unanet

Product Manager

• Own and manage intake into the product backlog, including ongoing grooming and prioritization aligned to business and customer needs
• Partner with Product Managers to understand the ‘Why’ to enable you to own the ‘What’ and ‘How’ in detailed user stories
• Research, define, and design requirements and scope through epics, user stories, and diagrams
• Facilitate iteration planning and refinement sessions to ensure the team has clear, actionable, and organized work
• Serve as the primary point of contact for the development team, enabling efficient and timely delivery
• Collaborate with cross-functional stakeholders to align on priorities and execute against the roadmap
• Develop a strong understanding of the industry, product domain, and user personas to guide prioritization
• Validate functionality and workflows to ensure we’re solving the right problems for our customers

Product Owner, CRM

Manager

• Lead, coach, and develop a team of functional and technical consultants responsible for ERP implementations, fostering a collaborative, high-performance culture focused on customer outcomes, delivery excellence, and continuous learning
• Ensure consistent, high-quality implementations that drive customer adoption and measurable business outcomes
• Serve as an escalation point for customers and internal stakeholders, helping resolve delivery challenges and maintaining strong customer relationships
• Drive team performance against key Professional Services metrics (e.g., utilization, realization, backlog, revenue, margins, CSAT)
• Monitor delivery performance and identify opportunities to improve efficiency, reduce implementation timelines, and improve overall customer experience
• Oversee scoping, estimating, and staffing for implementations, ensuring the right resources are assigned to projects and that delivery commitments align with team capacity and business goals
• Support both fixed-fee and time-and-materials (T&M) engagements while maintaining predictable delivery and strong financial performance
• Continuously improve service delivery processes to reduce time-to-value (TTV), improve customer satisfaction, and increase implementation efficiency
• Identify opportunities to leverage industry trends, emerging technologies, and AI capabilities to improve consulting productivity and delivery outcomes
• Partner with Sales, Customer Success, Product, and Operations to ensure seamless transitions from sales to delivery and ultimately long-term customer adoption and success

Manager, Professional Services – GovCon

• Hire, develop, and lead a consulting team of approximately 5+ consultants, fostering a collaborative and high-performance culture focused on customer outcomes and delivery excellence
• Drive team performance against key services metrics (e.g., utilization, realization, backlog, revenue, margins, and CSAT)
• Ensure consistent, high-quality implementations that deliver measurable customer value and strong adoption of Unanet solutions
• Serve as the primary escalation point for small and mid-market AEC engagements, helping resolve delivery challenges and maintain strong customer relationships
• Oversee scoping, estimating, and staffing for consulting engagements, ensuring the right resources are assigned and projects aligned with team capacity and business goals
• Manage the governance and delivery of custom consulting work, ensuring consistent customer experience and strong margin discipline
• Support both fixed-fee and time-and-materials (T&M) engagement models while maintaining predictable delivery performance
• Continuously improve consulting delivery processes to reduce time-to-value (TTV), improve customer satisfaction, and increase delivery efficiency
• Partner with leadership to define and track implementation quality metrics and KPIs
• Stay current on industry trends in the AEC market, sharing insights and best practices that help keep the team remain informed and effective
• Collaborate closely with Sales, Product, and Customer Success to ensure seamless transitions from sales through implementation and long-term customer adoption

Senior Manager, Professional Services – AEC

Project Manager

• Lead and evolve our Project Management Office function, supporting the mission, vision and operating model of our Professional Services strategy
• Define and maintain project lifecycle methodology, governance frameworks, and delivery standards
• Hire, develop, and lead a team of 8 Project Managers; evaluate roles, team structure, and capacity planning
• Foster a project management–oriented culture across delivery teams
• Oversee the portfolio of implementation projects and strategic initiatives
• Track and report portfolio performance against scope, schedule, budget, and customer outcomes
• Provide executive visibility into project health, risks, dependencies, and resource constraints
• Drive consistency in project execution across teams and business units
• Develop and maintain a centralized Professional Services metrics dashboard, incorporating data from PSA, CRM, customer feedback, and delivery systems
• Lead analysis and reporting on delivery metrics (e.g., margin, utilization, realization, project forecasting accuracy, CSAT)
• Translate operational data into actionable insights for leadership
• Support monthly, quarterly, and annual services performance reporting and planning
• Design and implement scalable project management processes, standards, and tools to support consistent and efficient delivery
• Establish and execute a PMO roadmap, driving continuous process improvements to enhance project execution, customer onboarding, and delivery predictability
• Own and become a power user of our PMO stack, including PSA (Unanet and Monday) and CRM (Salesforce) systems; optimize tooling and reporting systems
• Evaluate and implement new tools, integrations, and automation capabilities to improve project visibility and efficiency
• Partner with Sales to support project scoping, implementation planning, and services positioning; and with Customer Success to ensure a smooth transition from implementation to adoption
• Collaborate with Finance to improve services forecasting and resource planning
• Advise senior leadership on delivery performance and operational improvements
• Lead, mentor, and develop a team of Project Managers focused on operational excellence and customer outcomes

Senior Manager, Project Management Office – PMO

Marketing Operations

• Define and lead Marketing Operations priorities and roadmap in partnership with Marketing leadership
• Own operational marketing reporting and performance visibility across HubSpot, GA4, Demandbase, and CRM data
• Own and optimize HubSpot and marketing automation infrastructure
• Partner with Revenue Operations, GTM Systems, Sales Operations, Sales, Customer Success, and Finance
• Design and enforce governance standards for lead, contact, and account data
• Own and optimize the marketing technology stack
• Leverage AI to enhance lead scoring, predictive analytics, personalization, segmentation, and automation

Director, Marketing Operations – Automation

Human Resources

• Support HR Operations with administrative and systems-related tasks, including uploading and maintaining employee documentation in Paylocity
• Assist with managing and organizing HR resources in SharePoint to ensure information is accurate and easy to access
• Help coordinate I-9 documentation and support onboarding and offboarding processes for contractors, gaining hands-on HRIS experience
• Contribute to compliance trainings and employee communications to ensure employees stay informed and aligned with company policies
• Assist with employee engagement initiatives, including new hire swag, 90-day milestones, and years-of-service recognition programs (e.g., Sendoso).
• Participate in culture committee meetings and help support planning and execution of engagement activities.
• Partner with Talent Development to support training design efforts, including helping draft, organize, and refine learning content.
• Provide input and suggestions on training structure and experience, learning foundational instructional design principles.
• Assist in creating learning materials such as one-pagers, guides, and other creative resources using tools like Articulate or similar platforms.
• Support training logistics and, where appropriate, gain experience presenting or facilitating portions of training sessions.
• Pull and analyze training participation reports (e.g., LinkedIn Learning and internal systems) to track completion metrics and support follow-up efforts.

Human Resources Intern

• Drive the development and implementation of a forward-looking AI strategy/roadmap that aligns with Unanet’s broader goals
• Develop a deep understanding of user personas across our multi-product business; leverage that to be the sounding board for internal and external stakeholders and customers to continuously inform strategic decisions
• Collaborate and contribute to building out the product roadmap for all customer-facing AI-enabled tools, workflows, and capabilities
• Partner with a variety of stakeholders and cross-functional teams to execute the roadmap, aligning with them to both plan and prioritize objectively
• Research, define, and design requirements and scope through epics, user stories, and diagrams; validate functionality and workflows to ensure we’re solving the right problems for our customers and prioritizing high-impact solutions
• Engage with key external technology partners to ensure we are making smart choices regarding foundational AI tools and solution stack
• Effectively communicate with internal and external stakeholders in both a technical and non-technical capacity, including with engineering to define product release requirements and with marketing on GTM strategies
• Lead the development and maintenance of comprehensive evaluation frameworks for LLM-driven features, encompassing automated testing, human-in-the-loop assessments and continuous performance monitoring
• Ensure AI-enabled features meet regulatory and ethical guidelines

Senior Product Manager, Artificial Intelligence

Backend Engineer

• Act as a top-tier escalation point for the most complex or high-impact customer issues.
• Rearchitect solutions to ensure ongoing scalability and supportability.
• Diagnose and troubleshoot deep technical problems across integrations, performance, infrastructure, or configuration.
• Work directly with customers to resolve critical incidents and restore business continuity.
• Partner with Engineering, Product, QA, Professional Services, and Customer Success teams to resolve bugs, influence product improvements, and advocate for customer needs.

Enterprise Technical Architect

Product Operations

• Support product and operations leaders with basic data analysis, using tools like Excel/Google Sheets to organize, clean, and interpret product and operational data.
• Help transform data and research inputs into clear, simple summaries, including write-ups, slides, and lightweight dashboards that inform product decisions.
• Assist with lightweight research and discovery work (e.g., reviewing notes, themes, and feedback) and help synthesize patterns or trends.
• Contribute to documentation and knowledge organization (e.g., meeting notes, decision logs, shared resources) so teams can find and reuse information quickly.
• Experiment with AI tools (where appropriate and guided by our practices) to accelerate tasks like summarizing content, drafting documentation, or exploring data.
• Partner with teammates to improve processes—spotting inefficiencies, proposing small experiments, and helping track outcomes.

Product Operations Analyst Intern

SDET

• Lead QA efforts toward successful project delivery, including overseeing manual and automation test strategy, plans, and processes across access points and scrum teams
• Define and evolve comprehensive automation, regression, performance, and release testing strategies within our Agile SDLC
• Architect, build, and maintain scalable test automation frameworks for web applications, APIs (REST/WebHooks), and database layers
• Write and review high-quality automated test scripts and ensure seamless integration into CI/CD pipelines
• Develop and execute automated API, UI, integration, regression, and performance test suites to ensure product reliability and scalability
• Own and prioritize the QA backlog, including automation coverage, technical debt, and infrastructure testing initiatives
• Serve as the point of escalation for QA matters, managing risk, prioritizing coverage, and ensuring release readiness
• Troubleshoot complex defects by analyzing logs, database traces, and system behavior; drive root cause analysis and long-term quality improvements
• Collaborate cross-functionally with Engineering, Product Management, QA, and Leadership to define acceptance criteria, quality standards, and test requirements
• Champion quality engineering best practices, testability, and maintainable code design
• Mentor and develop QA Engineers through hands-on guidance of automation frameworks, tools, and testing methodologies
• Contribute to hiring, onboarding, and building a high-performing QA practice that scales with our organization

Lead QA Automation Engineer

Consultant

• Lead client engagements to assess data needs, define requirements, and deliver custom data solutions that drive measurable business outcomes.
• Own historical data migrations from clients’ legacy systems into Unanet ERP AE, ensuring completeness, accuracy, and alignment with customer requirements.
• Design, implement, and validate complex SQL queries, SSRS reports, and Power BI dashboards, using AI-assisted tools where appropriate to improve speed, quality, and insight.
• Provide expert-level analytics and reporting services, transforming raw data into clear, actionable information for clients and internal stakeholders.
• Mentor and guide junior consultants on data best practices, tooling, and project delivery, elevating the overall capability of the team.
• Leverage AI-assisted tools to accelerate data analysis, report/dashboard development, documentation, and quality validation while maintaining responsibility for reconciliation and sign-off.
• Manage multiple projects simultaneously, balancing timelines, scope, and quality to ensure client satisfaction and successful delivery.

Senior Technical Consultant

Product Designer

• Design products that deliver real value for users and customers
• Collaborate closely with product managers, product owners, engineering leads, and other stakeholders to introduce, iterate, and clarify requirements throughout the product lifecycle.
• Clearly explain your ideas, designs, and best practices to convince, motivate, and inspire teammates and stakeholders.
• Contribute to and help evolve our design system and visual standards, ensuring consistency and quality across experiences.