Associate Manager, Customer Care
AppFolio
Digital Accessibility – Academic Technology Support Specialist
UMass Global Career Bootcamps
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Idaho, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $30 per hour
Job Level
JuniorMid-Level
About the role
- Responsible for supporting the university’s efforts to proactively ensure online courses comply with Section 508 and Web Content Accessibility Guidelines (WCAG) by conducting accessibility audits/assessments and supporting remediation efforts.
- Responsible for providing online support for academic technology used by faculty in the development and instruction of graduate and undergraduate courses.
- Serve as the university's educational technology accessibility expert for major platforms like Brightspace, Zoom, Kaltura, Google Suite, MS Office, TurnItIn, LearnWise and any future adopted technologies.
- Manage and conduct accessibility audits on recently developed or revised online courses to ensure compliance with WCAG 2.2 standards.
- Utilize assistive technology and tools to identify non-compliance areas, providing guidance for necessary revisions.
- Maintain regular communication with the instructional design team on audit progress.
- Aid Instructional Designers and Faculty in formatting online resources to meet WCAG 2.2 standards.
- Update instructional materials (e.g., PDFs, Word documents, HTML content) in newly developed courses for compliance and provide accessible files to developers or designers requiring advanced remediation.
- Provide support to Instructional Designers in building course components and integrations that necessitate WCAG expertise for accessibility compliance.
- Stay updated on emerging technologies, accessibility laws, guidelines, best practices, and tools relevant to developing accessible courses and instructional materials.
Requirements
- Bachelor’s degree in a related field or in a non-related field with relevant accessibility certifications/training (e.g., IAAP CPACC, IAAP WAS, Section 508 Tester).
- At least 2 years of experience implementing ADA, Section 504/508, and WCAG standards in digital communications, websites, or online courses.
- Minimum 2 years of experience in user experience, quality assurance, and technical support.
- Minimum 3 years of experience in Brightspace LMS or similar platforms in higher education, and delivering technical training.
- Desired Experience supporting students with disabilities in higher education settings and familiarity with disability services.
- Strong knowledge of WCAG 2.1 AA, ADA, Section 504/508, Universal Design for Learning (UDL), accessibility auditing and reporting in online course delivery.
- Competence with HTML, CSS, ARIA, LMS platforms (e.g., Canvas, Brightspace/D2L), and accessibility testing tools (e.g., WAVE, Axe, JAWS, Dragon).
- Familiarity with remediating course content and evaluating digital resources for compliance with accessibility laws and standards.
- Project Management – leading and managing multiple projects simultaneously, excellent time management skills, organized, detail-oriented.
- Collaboration - demonstrated ability to collaborate with people from a wide variety of skill sets and backgrounds via written or oral communication.
- Flexibility and Adaptability - Ability to work quickly, effectively, and flexibly in a deadline-driven environment.
- Advanced technical skills, specifically with Learning Management Systems.
Benefits
- Healthcare Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.
- Work-Life Balance We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and paid holidays which includes a winter break.
- Financial Protection For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.
- Tuition Remission We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.
- Wellbeing 24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.
- Retirement Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WCAG 2.2ADASection 504Section 508HTMLCSSARIAaccessibility auditinguser experiencequality assurance
Soft skills
project managementcollaborationtime managementorganizationdetail-orientedflexibilityadaptabilitycommunication
Certifications
IAAP CPACCIAAP WASSection 508 Tester
