Associate Manager, Customer Care
AppFolio
Customer Care Specialist I – Payment Support
AppFolio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $26 per hour
Job Level
Junior
About the role
- Master the AppFolio’s payment product through a formal onboarding program and continued learning, with an emphasis in our Value Added Services.
- Work within a small team to manage an allocated queue of customer and partner requests.
- Provide timely responses to customer support and partner inquiries via phone and email.
- Provide Value Added Services product training to increase customer product knowledge.
- Maintain an organized queue of open support requests.
- Act as the main point of contact for escalations for internal teams and external payment partners.
- Drive success by utilizing excellent judgment and decision-making ability, complex problem-solving, and excellent communication/writing skills.
Requirements
- Must have Bachelor’s Degree or relevant work experience
- 1+ years of remote/hybrid work experience
- Long-term experience in a customer-facing role within Compliance, Payments, Risk, Fraud, or Fintech providing direct customer service and demonstrating growth through consistent top performance.
- Technical Customer Support experience in a queue-based environment.
- Property Management and/or Accounting/bookkeeping knowledge a plus.
Benefits
- Regular full-time employees are eligible for benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporttechnical customer supportpayment product knowledgequeue managementproblem-solvingdecision-making
Soft skills
communication skillswriting skillsjudgmentorganizational skills
Certifications
Bachelor’s Degree
