Customer Support

• Master the AppFolio’s payment product through a formal onboarding program and continued learning, with an emphasis in our Value Added Services.
• Work within a small team to manage an allocated queue of customer and partner requests.
• Provide timely responses to customer support and partner inquiries via phone and email.
• Provide Value Added Services product training to increase customer product knowledge.
• Maintain an organized queue of open support requests.
• Act as the main point of contact for escalations for internal teams and external payment partners.
• Drive success by utilizing excellent judgment and decision-making ability, complex problem-solving, and excellent communication/writing skills.

Customer Care Specialist I – Payment Support

Customer Support Representative – Insurance Annuities

Customer Support Representative

Customer Service Representative – Seasonal

Customer Service Agent

Customer Service Supervisor