Customer Care Specialist I – Payment Support
AppFolio
Associate Manager, Customer Care
AppFolio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $64,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Lead a Customer Care team, focusing on support quality & agent productivity
- Drive the Payment Solutions team to meet all current and future performance KPIs
- Hire, develop, and retain AppFolio culture carriers in line with CC hiring and attrition budget
- Advocate for and prioritize the customer at all levels of decision-making
- Create team values and goals, as well as evaluate team performance alongside individual performance
- Develop & retain a top-talent team while continuing to build meaningful growth opportunities
Requirements
- High performer within Client Services; measured in delivering high-quality customer support and consistently exceeding expectations within service level agreements (FRT, TRT, CSAT)
- Ability to manage multiple projects and assignments, prioritize, meet tight deadlines, and display initiative and innovation
- Outstanding interpersonal and consultative skills
- Demonstrated ability to work in and manage ambiguity - dealing with issues that do not always have a process or system in place
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipinterpersonal skillsconsultative skillsproject managementinitiativeinnovationperformance evaluationteam developmentcustomer advocacyprioritization
