Customer Support

• Lead a Customer Care team, focusing on support quality & agent productivity
• Drive the Payment Solutions team to meet all current and future performance KPIs
• Hire, develop, and retain AppFolio culture carriers in line with CC hiring and attrition budget
• Advocate for and prioritize the customer at all levels of decision-making
• Create team values and goals, as well as evaluate team performance alongside individual performance
• Develop & retain a top-talent team while continuing to build meaningful growth opportunities

Associate Manager, Customer Care

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative