Ultramed

Customer Support

• Undertake day-to-day communication with end account users to resolve and troubleshoot any issues, predominantly providing support to patients over the phone, email and via LiveChat
• Adapt communication to suit the differing needs of our customers
• Contribute to weekly support team meetings
• Attend staff meetings and maintain positive and proactive relationships with staff, stakeholders and customers
• Embrace the collaborative approach within the Ultramed team to achieve our collective objectives

Customer Support Officer

Solutions Engineer

• Act as the technical voice of Ultramed during integration implementation discussions with hospital systems
• Field technical questions and be primary point of contact for customer integration teams during the implementation process
• Introduce and discuss integration technologies to customers and prospects
• Lead technical discussions around HL7 field mapping and conformance to Ultramed specifications
• Support customers using the analytics API to integrate with their BI systems
• Advise on planning of, and working within, timelines aligning with customer rollout dates
• Translate clinical requirements to technical integration requirements and integration feature requests where needed
• Install, configure and test tenant integrations with hospital systems and teams
• Maintain existing integration connections and assist with support cases involving integration issues
• Maintain integration architecture diagrams and documentation
• Keep up to date with integration developments in the product and industry and proactively suggest improvements to implementations

Customer Support Officer

Integration Engineer