UL Solutions

Business Analyst

• Support technology enabled services and initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable.
• Leverage application and technical knowledge of software and system functions to inform technology solutions implementation, process improvement and user experience optimization.
• Drive rigorous technical requirement discovery, identify substandard or inefficient system processes, and ensure systems are designed, tested, and maintained to support usability and operational excellence.
• Provide functional and operational support of technology software and systems.
• Analyze existing systems and monitor performance of technology solutions.
• Participate in testing and quality assurance assessments, conduct regular audits and use data-driven insights to offer recommendations on capabilities and optimize functionality.
• Validate user requirements for systems in production.
• Assist in the continuous assessment of user feedback and evolving needs to inform system enhancements.
• Support deployment and configuration of new systems, applications and updates.
• Provide ongoing education to end-users, create and deliver tailored training programs and materials.
• Manage end-to-end projects, plan and execute activities across the project lifecycle and ensure timely and high-quality deliverables.
• Support ongoing project governance through clear documentation, risk management, and status reporting.
• Build and maintain relationships with key stakeholders, identify needs and leverage technology solutions to support operational efficiency, streamline processes and improve user experiences.
• Provide advanced troubleshooting and resolution for system and applicant issues.
• Develop and apply end-to-end solutions and implement proactive strategies to address complex, undefined, and ambiguous challenges.
• Support and facilitate internal and external meetings. Prepare meeting agendas, presentations, and other deliverables.

• Provide functional and operational support for the Standards Development portfolio
• Partner with leadership to implement strategic priorities, operational goals, and key initiatives across the portfolio
• Lead and coordinate project development for priority initiatives
• Manage end-to-end projects, translate strategic objectives and business needs into structured plan and execute activities
• Support ongoing project governance through clear documentation, risk management, and status reporting
• Support resource planning by helping to assess workload, priorities, capability needs, and project demands
• Lead or support process improvement efforts

Business Analyst

Senior Business Analyst – Standards Development